Hotel & Spa S'entrador Playa

“Perfect holidays in Mallorca minus some minor snags...”

We stayed for 13 nights at S'Entrador hotel on Full Board basis, 3 adults and 2 children (14 and 8 yo). Overall, very pleased with our holidays. More details below divided among 'good', 'bad' and 'ugly': GOOD: - Staff: all staff, from room cleaning ladies, bar and restaurant waiters, reception st... more

We stayed for 13 nights at S'Entrador hotel on Full Board basis, 3 adults and 2 children (14 and 8 yo). Overall, very pleased with our holidays. More details below divided among 'good', 'bad' and 'ugly': GOOD: - Staff: all staff, from room cleaning ladies, bar and restaurant waiters, reception staff to Jens, the Director, were welcoming and helpful. Special thanks to Colau, the Deputy Director, for sorting out our room issue promptly. We were offered two adjacent rooms but when we entered we were shocked by the smell of sewerage. Colau promptly offered to change the rooms and, in the meantime, upgraded one of them to a room with terrace. - location: the hotel is the closest to Agulla beach and on the edge of a pine forest - rooms: small but clean and modern. Rooms are cleaned on a daily basis if you are not in the room when the cleaning ladies pass. - food: varied, tasty and lots of healthy options. Show cooking 3 times a day. Fresh fish and meat options for grill offered at lunch and dinner. Vegan and vegetarian options, salad bar and fresh seasonal fruits. - Nice sauna and fully-equipped gym although steam room operated for 3 days only during our stay. Tiny indoor pool. 6 tennis courts and a kids spa. - Quiet and relaxed stay. Not much entertainment, but better for us. No loud music or rowdy teenagers. Hotel occupants were primarily families with children and older couples. BAD: - Very little information on the hotel website which is surprising for a 4* hotel. Mostly photos and irrelevant info. - One needs to pay for certain items, which you find out at the hotel only. Tennis courts can be rented at EUR 17.50 per hour which is onerous. Spa is available to 16yo +. You need to pay to rent the room safe (ridiculous, in my view). UGLY: - The worst thing and the reason why I cannot rate this hotel as a 5 star review is that one needs to pay for water. I am ok to pay for beer, wine or cocktails, but water??? A 0.5L bottle of still water costs EUR 2.30 in the restaurant, while 1.5L bottle costs 50 cents in supermarkets. Many hotel residents are compelled to purchase packs of water bottles and carry them to their room, which should not happen in a 4-star hotel. My advice to management: round up or add some EUR 5 per room/night, but provide drinking water to customers. Other suggestions if you stay in Cala Ratjada: we truly enjoyed visiting Capdepera fortress, Arta churches and market and the Caves of Arta. The beaches nearby, like Mesquida, Canyamel, Font de Sa Cala and Gat are worth visiting. We also climbed to the St Jaumel Tower which offers incredible views.

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“Nice hotel . Desapointed by the food.”

Hotel is well situated and nice. Staff is friendly. Desaponted by the food , never experienced such low quality food in a 4 stars hotel in Mallorca . I hope the management will take action as this would be the only reason why I wouldn't come back .

“Review ”

The hotel is nice the employees are kind. I only have two problems. The wifi connection was weak in most of the hotel. And the food in the buffet t was mediocre at best one of the worst I’ve had in a 4 star hotel especially in Mallorca.