Lotte Hotel Saigon

“Spa heaven”

The spa service is absolutely first class, and the best I have ever experienced. Internationally. The therapist was clearly very experienced, spoke English well, and was simply amazing and I would return there in a heartbeat - thank you💗

“Great Saigon experience by the river”

We had a total of 5-nights here split at the beginning and the end (3&2) of a package holiday. Overall the hotel was superb. On both occasions we were upgraded to river view rooms. The rooms are spacious and very well furnished. Thanks to Nabie on our end of holiday visit that she was able to gi… more

We had a total of 5-nights here split at the beginning and the end (3&2) of a package holiday. Overall the hotel was superb. On both occasions we were upgraded to river view rooms. The rooms are spacious and very well furnished. Thanks to Nabie on our end of holiday visit that she was able to give us an early check in (circa 12:30pm) in a river view room. Special mentions to Joy, Nicholas and Thomas; all hotel concierge. Joy for her research into options for travel to Vung Tau. Nicholas for making it all happen seamlessly for us and his restaurant recommendations and to Thomas for both ensuring a tour excursion company was put straight after an attempt to take advantage and to getting us a table in the amazing Xu restaurant. The breakfast options in the Canvas restaurant were amazing; from sushi and sashimi, Korean, Pho, Banh Mi, and too many other Vietnamese options to mention. Of course there were Western options, but we didn’t really want those as that’s how we eat at home. Everything was very fresh and kept replenished. My only feedback for the hotel to reflect on is as follows. I respect you run wedding functions out by the pool when it’s open to guests. However, to close the pool bar 2 hours early for your paying guests, without warning, is not really fair. We are paying to enjoy all the facilities, including the privilege to sit out by the pool and purchase more drinks from the bar to enjoy by the pool. What would be even better would be to encourage a bit more initiative. I asked if my partner could have an Aperol Spritz at the pool bar. I was told it was not on the menu; but as I pointed out to the bar man, there was a bottle of Aperol proudly behind him on the bar shelf. Overall I would still happily give this hotel a 5-star review. We would definitely come back again.

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“Best sales & banquet team so far”

Our business requires working with a lot of 5* hotel in Saigon, yet Lotte Hotel Saigon is one of the top choice for us when we need a professional and dedicated banquet & sales team. They are more than helpful, really pay attention to details. I am happy everytime taking my business partner or clie… more

Our business requires working with a lot of 5* hotel in Saigon, yet Lotte Hotel Saigon is one of the top choice for us when we need a professional and dedicated banquet & sales team. They are more than helpful, really pay attention to details. I am happy everytime taking my business partner or clients to the Lotte experience. Especially with Tram - sales representative, i know my clients are in good hand working with her. Keep up the good work!!

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“Exceeded our Expectations”

Stayed two nights at the Lotte Saigon with 30 other colleagues for an offsite. We contacted the hotel directly and thanks to Miss Chloe’s hard work, had a fuss-free check-in and stay for the weekend. The property is an older one but is very well maintained. The rooms are large and comfortable. My… more

Stayed two nights at the Lotte Saigon with 30 other colleagues for an offsite. We contacted the hotel directly and thanks to Miss Chloe’s hard work, had a fuss-free check-in and stay for the weekend. The property is an older one but is very well maintained. The rooms are large and comfortable. My river view room on level 11 came with a bath tub and everything you need for a nice stay. WiFi is fast and more than sufficient for my needs. But do remember to have the curtains closed if you want to sleep in! Despite the presence of busy traffic, one can’t really hear the street sounds. The property has a side entrance by the pool and large gym. The gates closes at night though you can call the guard house to have them let you in if you are coming back late. The property is within easy walking distance to the rest of the interesting parts of District 1. Plenty of restaurants and cafes and shopping areas nearby. Grab cars are plentiful for those that are a little further away. With traffic, the journey to and from the airport can take as much as 45 minutes. Breakfast is a treat with plenty of choices from local fares to other Asian and western selection. Vietnamese coffee are also available. They need your room card key to tap you in though. Among others, the pho and bahn mi was delicious. There’s also other restaurants (Japanese and Italian) including a rather busy Crystal Jade. Definitely will consider staying here again if we come this way. And again, a great big thank you to Mr Luu, Miss Chloe and her team.

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