Sofitel Legend Metropole Hanoi

“Nice stay!”

The hotel is a centrally located hotel, We stayed for 2 nights and thoroughly enjoyed our visit. The room was clean and well-maintained, and breakfast was superb. I’ll certainly return on my next trip to the amazing Vietnam. Staff was always helpful booking hotels.

“Above & Beyond”

The Metropole and her staff were the standout star of an extensive trip through Vietnam and Japan. From the moment we landed in Hanoi through the next two destinations following our stay here, the service provided by the staff and management went above and beyond all expectations. Consistent in t... more

The Metropole and her staff were the standout star of an extensive trip through Vietnam and Japan. From the moment we landed in Hanoi through the next two destinations following our stay here, the service provided by the staff and management went above and beyond all expectations. Consistent in their unwavering level of care, everyone—our Majordōmo, the 7th floor waitstaff and customer service reps, spa services, poolside waitstaff, and valets and doormen—made lasting, personal impressions, and we cannot wait to have the opportunity to return. I have stayed in many spectacular hotels in many amazing destinations, but none have surpassed the level of thoughtful, earnest and professional service we received at the Metropole. The rooms were all lovely, well-appointed and so very comfortable. Room amenities clearly anticipated travelers needs and details were not overlooked. (The silk robe and bath salts provided for much needed refinement after a steamy, hot afternoon out and about.) Housekeeping and room service requests were handled promptly, and the laundry services were flawless. Two of my three adult children have severe allergies to tree nuts and peanuts. This was treated seriously and discreetly. Controlling for the allergies did not feel like a hassle or an unfamiliar request. Instead, there was a process for informing multiple levels/sources of food service, and we remain grateful for this cognizance. Additionally, staff members unhesitatingly reached out to the area restaurants we visited to coordinate for us, preventing any issues with language-based misunderstandings. Above, I’ve tried to cover the truly special points of the hotel service we personally experienced, but in the background of this narrative is a beautiful, storied hotel, well positioned near the lake and Old Quarter. The atmosphere is one of welcoming ease, and it makes for the perfect oasis in a busy city.

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“A beautiful place to stay in Hanoi with great staff.”

We used the Metropole as our base for visiting Hanoi - family of four (children 13 + 15). This is a fantastic and beautiful historic hotel with a very nice swimming pool in a central courtyard, which provided much needed retreat from the high energy experience of Hanoi. It is about 15 minutes wal... more

We used the Metropole as our base for visiting Hanoi - family of four (children 13 + 15). This is a fantastic and beautiful historic hotel with a very nice swimming pool in a central courtyard, which provided much needed retreat from the high energy experience of Hanoi. It is about 15 minutes walk from the old town which we quite liked, again as this made it more relaxed/provided escape. The staff were fantastic throughout. The rooms were good (given the luxury nature of the hotel), but nothing exceptional. Only issue was that our two rooms were at opposite ends of the hotel - we commented about this, but this should not have been the case for a hotel of this level (one of front managers made a point of giving me his card to avoid any such issues in the future, which I thought was a nice gesture). We would definitely stay there again on our next trip to Hanoi and would highly recommend it, but be clear when checking in around what we expect from a hotel of this level on the rooms.

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“Take a step back..”

The hotel is a good example of colonial architecture. It also represents a type of travel and level of luxury of the past when travel was much harder. If not interested in architecture, talk around inside and look at the photos to catch a glimpse of the hotels past.