Imperial Hotel & Spa

“Amazing place to stay”

We stayed for 3 nights here. It’s at the heart of Hanoi with the area, surrounded by lots of shops and eateries. Lots of veg options were available. The rooms in the hotel were nice and the staff were even nicer. We checked in at 3 am in the morning and the staff welcomed with full energy and kept … more

We stayed for 3 nights here. It’s at the heart of Hanoi with the area, surrounded by lots of shops and eateries. Lots of veg options were available. The rooms in the hotel were nice and the staff were even nicer. We checked in at 3 am in the morning and the staff welcomed with full energy and kept the rooms ready (incl AC). Suzie at the front desk was helpful and provided valuable inputs throughout. Highly recommend it for the location, room quality and the staff

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“Good Location and excellent service”

The Hotel staff was very helpful the service was excellent. The rooms were spaces clean and very comfortable, and the hotel location was excellent, within walking distance of many historical sites and scenic spots. and the in-house massage was highly recommended. I truly appreciate the hospitality … more

The Hotel staff was very helpful the service was excellent. The rooms were spaces clean and very comfortable, and the hotel location was excellent, within walking distance of many historical sites and scenic spots. and the in-house massage was highly recommended. I truly appreciate the hospitality and look forward to visiting again.

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“Wonderful Hanoi experience”

The rooms are cool, spacious with all the amenities you need including free water and coffee restocked daily. Walking distance to many local sites and great views from the penthouse breakfast room! The complimentary breakfast was delicious and included freshly squeezed juice and made to order omele… more

The rooms are cool, spacious with all the amenities you need including free water and coffee restocked daily. Walking distance to many local sites and great views from the penthouse breakfast room! The complimentary breakfast was delicious and included freshly squeezed juice and made to order omelets. The staff anticipated our every need and arranged our Halong Bay tour(I’m happy I went with their recommendation as it was the perfect pace). Lastly, the transport arrangements to and from the airport saved a lot of headache and stress with no more expense than a regular taxi. 100% recommend this hotel for cleanliness, value, and service.

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“Highs and lows but fantastic location”

To be fully honest I was going to give a scathing review however there is a last minute reprieve. I’ll start with my booking. I am a light sleeper so I asked for a high room, non smoking, large bed and a quiet room. I arrived at the hotel from a late and delayed vietjet air flight from Hoi an. The … more

To be fully honest I was going to give a scathing review however there is a last minute reprieve. I’ll start with my booking. I am a light sleeper so I asked for a high room, non smoking, large bed and a quiet room. I arrived at the hotel from a late and delayed vietjet air flight from Hoi an. The hotel is beautiful inside. Tastefully decorated. Elegant. I was welcomed with a lovely watermelon welcome drink and a run through of the facilities. Before I had arrived I was asked did I wanted the hotel to arrange a private car at the airport for which I declined as I got myself a grab. I received a key to my room (a little shocked as I can’t remember we the last time I used a physical key to a hotel room!). Of the 8 floors in the hotel (8th is the restaurant) I was put onto level 2. Not the high floor asked for. the room itself was lovely and elegant like the lobby had suggested it could be. Great size, large bed and the bathroom was great too. Large shower. Before I went to sleep the neighbours daughter rang their doorbell which I though sounded in my room. I opened the door to reload ahead rang their bell. I closed the door and didn’t realise I had to “lock” my door. So I effectively slept with my door unlocked all night! And the door clap isn’t great so it was unlocked and slightly open. That night I was having a great sleep until something woke me up. At the time I wasn’t sure what it was. Every time I would go back to sleep I would get rewoken. Turns out the service staff area was right beside and behind my room. There was no window in my room or bathroom so there was no natural light coming in so it was very hard for my body clock to know what time it was. I had to wake up put on my glasses to read my phone. The next morning I had a shower for no more than ten minutes and the shower drainage was so poor it flooded my bathroom. The shower pressure was amazing though! I told the lobby re the shower drainage issue which I believe they tried to rectify. Second night the door was locked! However woken up at 6.30am again due to service room noise. The rooms are not sound proofed. I took a look at the buffet breakfast and it was not appetising. Haven’t seen one hotel in vietnam yet that has been. I spoke to the hotel about the issues and this is where my scathing review takes a turn. They took the feedback well. They apologised. Paid for my taxi to the airport and sent me on my way with a little gift. They were gracious and I do appreciate that. Would I stay again? Great location, great cost, amazing shower pressure, very clean, elegant. For me ONLY if I got a quiet sound proofed room with a window and fully functioning facilities.

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