Suburban Williamsburg

“Room for the night”

I needed a room on short notice for one night and this place fits the bill. Had the basic amenities needed for one night and the staff was friendly. The price was moderate for something this basic and the staff seemed excited about being converted to a Roadway Inns and Suites.

“The staff saved it”

My husband and I stayed for two nights. We are elite members and used points for our stay. When we checked in a nice gentleman instructed us to park on the side by the pool, however there was no parking there. We parked up front in the Elite parking space up front because the parking spaces at... more

My husband and I stayed for two nights. We are elite members and used points for our stay. When we checked in a nice gentleman instructed us to park on the side by the pool, however there was no parking there. We parked up front in the Elite parking space up front because the parking spaces at the back of the hotel had no lighting and seemed unsafe. While walking up the stairway, it smell of mariuana every time and had cigarette butts all over it. A little sweeping and paint would make a huge difference. The room was large and it appeared to be clean however after dropping something on the floor I noticed socks and trash beside the night stand on both sides. Because I booked two separate nights I had to go to the front desk to get the keys reprogrammed for our next night and at that time I explained that my husband and I didn't want anyone to come clean the room but did want them to know that there was dirty socks and trash not belonging to us in the room and the next guest might not be as understanding since Covid cleaning standards clearly hadn't been followed in our room. I always clean the toilets and check the beds when we stay somewhere. To us this problem was resolved because he stated he would document to have his cleaning staff take care of when we checked out. However, the next day, the nice lady knew nothing about the issues and stated it wasn't documented for her staff to check. Our next issue was more serious and didn't make us happy at all. We called the night before checkout and asked for a late checkout because we are Elite Members. Usually in other choice hotels, we are given at least a 1pm check out. The Sleep Inn down the street always gives us a 2pm. However, we didn't complain, we just excepted what we were given. However, a little after 11 there was a knock at the door and shortly after it opened. I was still laying down ( having a headache) and my husband had just gotten out of the shower and was trying to get dressed. Luckily the bar was on the door so it didn't open all the way. We brushed it off and continued to get ready. Then at around 11:35 another knock at the door happen came and when I opened it, it was another employee ( with her small child in toe) asking when we were going to leave. Since we had a 12pm check out I told her before 12. By then I was a little bothered by the whole situation since I had already explain to someone once that we had a 12pm checkout. Upon checking out I explained our issues to the super nice lady at check out. (again, is the only reason they are getting an average) However, when I returned home, I noticed they had over charged me. I paid with part points and part cash. Two charges were on my account that were correct and then there was another charge with both nights charges all on one transaction which shouldn't have happened since I booked two separate stays in order to use less points. I had to call the customer service number to get this taken care of. With all this said, I wouldn't even written this had one, the charges been correct and two, when I filled out the survey I was shock when a response from the manager came back to me with the same exact words as almost all the negative comments on here. It bothered me that the response seemed more like a chain letter than one that was written just to appease not only myself but multiple other customers. I'm not sure if I will return. I like to give people a second change however, the jury is still out on this one. Again, other than the stuff around the night stand, the room was clean. The staff was friendly but I'm not sure we got the best Elite Service companied to other choice hotels in the area and this seemed more like an apartment complex than it did a hotel.

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