Embassy Suites By Hilton Williamsburg

“Our preferred accommodations”

The free evening cocktails are a favorite ❤️. Centrally located. Clean and well kept. The only improvements I may suggest are a hand held shower head and a spray of febreeze. There must've been a soiled dog previously residing in our room. At home I have hardwood and tile floors, with wood and leat… more

The free evening cocktails are a favorite ❤️. Centrally located. Clean and well kept. The only improvements I may suggest are a hand held shower head and a spray of febreeze. There must've been a soiled dog previously residing in our room. At home I have hardwood and tile floors, with wood and leather furniture that is easier to wipe down. It is the carpet and fabric furniture that retain pet odors.

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“Friendly staff, but very aged rooms.”

Friendly and personable staff. Housekeeping, front office, bar, kitchen - hard working and so friendly. But. The rooms are aged, grimy, with dinged up furniture. The wall outside the room doors look like beverages spilled. About half the rooms on our hallway were the am stain. Inside, ea… more

Friendly and personable staff. Housekeeping, front office, bar, kitchen - hard working and so friendly. But. The rooms are aged, grimy, with dinged up furniture. The wall outside the room doors look like beverages spilled. About half the rooms on our hallway were the am stain. Inside, each piece of furniture has major dings, scratches, generally thread bare condition. It’s the type of furniture and carpeting you wear shoes and long pants to walk / sit down. Completely over priced for the terrible condition of the furnishings. I do not blame house keeping — this is decades of use without a deep clean or assessment of condition of furnishings. The baseboards, the ceilings, carpets, furniture, light fixtures, bed frames all need deep deep deep cleaning. Or a complete rehab. I know the breakfast and happy hour are enticing with this brand. But, this hotel is not the place to make all the room grime worth a breakfast omelet and a happy hour beer. Stay someplace for a far less grimey aged room. Please - for your wonderful staff - a deep clean or a room furnishing facelift. We aren’t returning. I advise other families to select another place. Especially if you have tiny kiddos that crawl or put their mouths on everything!

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“Great Breakfast at Least!”

We are Hilton Diamond members so always try to stay with the Hilton Family of Hotels when we travel. For this quick weekend trip to Williamsburg we were traveling with our two daughters as well as another family with two kids so we opted for Embassy because we like the pretty standard one bedroom s… more

We are Hilton Diamond members so always try to stay with the Hilton Family of Hotels when we travel. For this quick weekend trip to Williamsburg we were traveling with our two daughters as well as another family with two kids so we opted for Embassy because we like the pretty standard one bedroom suite options. For this stay we were also able to get an adjoining room with the other family. Check in was super easy and the front desk staff was pleasant. It’s a nice lobby with the restaurant and bar area right after you pass the desk in an open atrium area. Each floor forms a ring around it looking down. The pool area is okay if a little sparse. Only a handful of chairs. At one point the had a hot tub (according to pictures) and we had been looking forward to after a day spent at Busch Gardens but apparently it was taken out at some point. Bummer. The reason I gave this hotel three stars instead of four is two reasons. The room sizes were cramped. We didn’t expect a ton of space but we’ve stayed at a number of Embassy suites and these ones are just small. I’m talking two people can’t comfortably pass each other if trying to walk between the base of the bed and the dresser in the bedroom. Or even when between the beds. Which leads to the second reason for three stars. One of the beds had a broken (sharp)part of the bed frame exposed and sticking out. When my husband trident slide behind me as I was leaning over the bed getting something from our suitcase, he sliced his lower leg open on it and instantly started bleeding pretty good. We called sown ti the front desk for a band aid and some antiseptic ointment but they never showed or brought it. They seemed almost indifferent to the fact that it even happened when he called. Luckily the friends we were traveling with had a bandaid he could use after the bleeding stopped and he got it cleaned up. The next morning we went down for their breakfast buffet. And this is the reason the review is saved and still solidly at 3 stars (might have even bumped it to a 4 if not for the injury). The buffet is one of the better ones we’ve had at a hotel. And it is included with your stay. All of the staff were very friendly and helpful, the woman making the omelettes was great and the omelet was loaded and tasty! We for downstairs at a busy time but they kept replenishing so no food ran out. We would probably stay here again but maybe not tonight it’s so many people as there simply isn’t space for it.

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