Woodstock Inn & Resort

“Exceptional”

My husband and I stayed at this hotel during the Wassail Weekend festival in Woodstock. We could not have been any more pleased with our stay. An absolutely gorgeous property. The staff are exceptional. We even asked someone about the little mushroom garlands and why we continue to see them everywh… more

My husband and I stayed at this hotel during the Wassail Weekend festival in Woodstock. We could not have been any more pleased with our stay. An absolutely gorgeous property. The staff are exceptional. We even asked someone about the little mushroom garlands and why we continue to see them everywhere around town... he brought back a printed page because he had someone look up the information for a local artist who makes them. I had a spa day and it was one of my best spa experiences. Beyond just the actual facilities and staff, this hotel is small and is designed for those staying there to congregate in certain areas. With that we got to know several of the other hotel guests. Truly, this was such a special stay and we were sad to go home. I cannot recommend enough.

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“Excellently”

My cousin was celebrating a birthday weekend at the hotel with his partner. I wanted to treat him to a bottle of wine and dealt with Richard at reception. If the hotel is half as classy as Richard was to deal with my family will definitely visit in the new year. Thank you Richard.

“Not Worth the Exorbitant Rates”

Unfortunately, our first experience with the Woodstock Inn has made us feel unlikely to return. The first misstep was when housekeeping neglected to clean our room and make the beds our first morning there. When I told the woman seated at the front desk that our room was overlooked by housekeepin… more

Unfortunately, our first experience with the Woodstock Inn has made us feel unlikely to return. The first misstep was when housekeeping neglected to clean our room and make the beds our first morning there. When I told the woman seated at the front desk that our room was overlooked by housekeeping, she smiled and said"OK." I requested that housekeeping go in early to do the room (which was done), but the least she could have done was apologize for the error. She definitely needs some customer service training. It is very off putting when you are looking at the Room Service menu and see that you are to be penalized for ordering Room Service with a $5 delivery fee and a 22% gratuity automatically added to the bill when the restaurants did not charge automatic gratuities when dining in house. And the choices for Room Service are a small fraction of the actual restaurant menus. It's as if Woodstock Inn offers Room Service but is telling you they would rather not. And speaking of dining, the menu selections at both Red Rooster and Richardson's Tavern are extremely limited. The food is OK, but not what I would expect for an establishment charging over $600 per night. The breakfast buffet at Red Rooster left a lot to be desired for $30 or $22 a pop. This morning, when checking out early, we went to the front desk but no one was there. There was a lady seated around the corner at the Concierge desk who noticed us, but she never looked up to ask if we needed assistance. I had to walk back from the front desk to the Concierge desk and ask if this is where we should check out, when she finally looked up and said, "Yes." She did not attempt to move to the front desk to speak to us nor did she invite us over to where she was. We were basically just ignored until I spoke up. Our conclusion is that although there are many who clearly have wonderful experiences at the Woodstock Inn, we feel that it is just not worth the rates charged. We have been to much better places for a lot less money!

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