Westgate Myrtle Beach Oceanfront Resort

“Some things are nice, but no food is a problem”

The hotel is nice, modern looking, good beds and showers. There are a couple things that are a big problem for my family, one is the fact that they do not have food at all. You have to go outside of the hotel for all your meals, even for breakfast. We had to cross a busy street with two kids to g... more

The hotel is nice, modern looking, good beds and showers. There are a couple things that are a big problem for my family, one is the fact that they do not have food at all. You have to go outside of the hotel for all your meals, even for breakfast. We had to cross a busy street with two kids to get to a friendly’s for breakfast. It did not even had e a restaurant to do delivery to our room. Very inconvenient. Having to go out to get food was a burden and I would not recommend that hotel until they offer at least breakfast. The second down side of it is the fact that they do not offer service for the rooms. We had to ask them to remove our trash a few days and ask to bring towels. It is ok to save money by not cleaning everyday or changing towels, but we had to eat a few times in the room and hang clothes to dry and after two days our room smelled terrible. We ask them to remove our dirty towels and give us new ones and they simply threw new towels in the room without collecting the dirty ones. Again, we did not ask for service, just the minimum and they did not do even that. When I asked for the trash to be collected, that told me to put it in the corridor. Seriously, that is unacceptable.if I did not want to have that smell around us why would I place it in the corridor? They could simply say yes and send someone to collect it. This management needs to train people to give customers an answer that will make them feel that whatever they asked will be resolved. The kindest staff we interacted with was Cheyenne, she deserves my compliment.

less