Homewood Suites By Hilton Washington, D.C. Downtown

“A hotel that’s coming back after a tough pandemic”

We stayed 10 days at this hotel in April 2023, for a Bruce Springsteen concert and a family visit to D.C. Clearly the hotel (and I’d say the US in general) we’re finding their feet back after prolonged lockdown and Covid restrictions. As an example, the sofa bed for my children was not made when we… more

We stayed 10 days at this hotel in April 2023, for a Bruce Springsteen concert and a family visit to D.C. Clearly the hotel (and I’d say the US in general) we’re finding their feet back after prolonged lockdown and Covid restrictions. As an example, the sofa bed for my children was not made when we arrived late at night with two very tired children after a transatlantic flight. We couldn’t find any linen. We had to call the reception and they argued that due to covid guests didn’t want their linen touched. By that same rule then why was the main bed ready? During our stay the amenities were not replaced and we had 2 pots of shampoo for 4 people. Then the reception ran out of washing machine pods for the laundrette. It looked as if the staff were trying really hard but the hotel was full due to the Easter break and they were clearly understaffed. The breakfast food was nice but paper plates and plastic cutlery - very underwhelming for a hotel of this category and again they said due to Covid. Strangely, the Wednesdays happy hour had proper plates and cutlery.

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“Nice hotel and good location”

Stayed for 1 week and overall the hotel was very good. we were comfortable as a family of 4. We liked the stocked mini kitchen, it helped with simple food prep/assembly and some light cooking. Note the whole foods is pretty close, for the basic grocery needs (sandwich meats, pasta, etc.). And the s… more

Stayed for 1 week and overall the hotel was very good. we were comfortable as a family of 4. We liked the stocked mini kitchen, it helped with simple food prep/assembly and some light cooking. Note the whole foods is pretty close, for the basic grocery needs (sandwich meats, pasta, etc.). And the separate room helped when we needed a little space for some quiet time. The shower in the bathroom had a slow drain, and this was addressed by the staff soon after I informed them of it (prompt service and care). The morning breakfast is good. Scrambled eggs, cereal, coffee, bread, and pastries. There are also plenty of good restaurants nearby. McPherson station was the closest metro stop, it's a decent walk, and from there getting around was straight forward. (*NOTE for TripAdvisor: I had pictures but they are in Apple HEIC format which is not supported with tripadvisor website*)

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“Clean Hotel / Bad Customer Service”

The hotel itself was great! It was in a great location and rooms are clean, spacious & new. We only had trouble with the front desk Staff (Anna) & we’re very disappointed. We arrived around 9am, which we understood was way before check in time. We checked in with Anna to see if there was availabili… more

The hotel itself was great! It was in a great location and rooms are clean, spacious & new. We only had trouble with the front desk Staff (Anna) & we’re very disappointed. We arrived around 9am, which we understood was way before check in time. We checked in with Anna to see if there was availability for early check in & did not mind any fees. She explained that the hotel was sold out the night before & no rooms were available, which again, we understood. We left our bags & went out for the day, & tried calling in a few times to check if any rooms were available but no answer from front desk. We came back to the hotel around 3pm (check in is at 4) & checked in w/ Anna who rite away said no rooms available. She didn’t bother taking the time to check or offer other options, just said no. She was defensive for no reason & gave so much attitude when replying. I told her we’ve been Hilton remembers for a while & the least she could do was ask housekeeping. It was odd that it was 1 hour before check in & no rooms were still available. She finally checked w/ housekeeping after going back & forth with us, & to no surprise, a room was available! I’ve been in customer service for years & did not appreciate this type of rude service, it was very disappointing & because of this, I’d probably not return. We travelled here with kids & the extra effort to check would’ve been appreciated.

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