Hampton Inn & Suites Providence Warwick-Airport

“Not as bad as I thought it would be”

I feel compelled to write a review based on how poor the reviews are for this place. I won’t lie, I as worried and tried to change my hotel last minute but the options were slim. The hotel is being renovated, so many of the details that the bad reviews mentioned have been addressed. They are reno... more

I feel compelled to write a review based on how poor the reviews are for this place. I won’t lie, I as worried and tried to change my hotel last minute but the options were slim. The hotel is being renovated, so many of the details that the bad reviews mentioned have been addressed. They are renovating floor by floor, so right now floor 3 is completely closed down. Overall, the stay was MUCH better than I expected, and I would come back again. Some points of improvement: 1. Only one front desk worker at a time and the lines were always long. The desk worker constantly had a line and was also trying to answer the phone. Most of the workers were very rude or unfriendly with the exception of Jummy (not sure if I have that right). She is a star and should be training the rest of the staff. Kudos to her. 2. In order to use the pool you need a special key card. That has to be signed out and it’s just a hassle. We have to wait in line for sometimes 15 minutes just to get access to the pool. The card also seems to deactivate when they give someone else a key. It makes no sense why you can’t use your room key like at every other Hilton property. 3. No closet in the room, just a small place on the wall to hang a few shirts. That also meant there was no extra bedding for the sofa bed. That required another trip to the front desk and another long wait in line. 4. Not nearly enough towels in the room. They gave 2 bath towels and 2 wash cloths, so I had to go down twice a day to request more to be able to take morning and night showers. 5. No communal seating. They block off the dining area once breakfast is over and there are only 4 chairs in the lobby- but who wants to sit in the lobby next to the line of people?. The patio area off the pool is empty too. lt looks like they previously had chairs/tables and a grill out there, but it’s empty now. We were here 3 nights for a baseball tournament, and there was zero place for the kids to hang out or play games together outside of the room. Like I said, only 4 chairs in the lobby. I’ve never seen a hotel that closed the dining area so you can’t even sit in chairs or at a table. Room air conditioning worked well and the breakfast was well stocked.

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