Disney's Saratoga Springs Resort & Spa

“Amazing yet again”

Amazing stay yet again. Team always impressive. Accommodation always perfect, clean and great beds. Every member of staff is always engaging, polite and can’t do enough for you. Pool was great sadly a few days of thunder so pool closed but plenty to do. So close to Disney springs we walked each day.

“Jean & Taylor at Check-In!!!”

We have stayed at Disney several times over the past couple of decades as we are DVC members, and SS happen to be our home resort. I have to commend Jean (from St. Jerome, Haiti) who was kind enough to create some magic for us during our stay. He has such a nice, warm & professional demeanor about … more

We have stayed at Disney several times over the past couple of decades as we are DVC members, and SS happen to be our home resort. I have to commend Jean (from St. Jerome, Haiti) who was kind enough to create some magic for us during our stay. He has such a nice, warm & professional demeanor about him, and we are ever so grateful for his very kind gesture. Taylor, who helped check us in to or 3 bedroom grand villa, made everything smooth & seamless. They really take their jobs seriously and learned a thing or two in Disney College ; ) Their customer service is on point, representing the company well, making Disneyworld still the happiest place on earth for us after all these years!!! We'll keep coming back!!!

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“Amazing stay”

This was our 17th trip to a Disney resort, usually we stay at a moderate resort but we decided to try out renting DVC points. We stayed in Congress park (preferred room booked) it was such a quick walk to Disney Springs and also to the main area of the resort. It was also one bus stop away on any p… more

This was our 17th trip to a Disney resort, usually we stay at a moderate resort but we decided to try out renting DVC points. We stayed in Congress park (preferred room booked) it was such a quick walk to Disney Springs and also to the main area of the resort. It was also one bus stop away on any parks bus and Disney Springs bus could bring you back but we always walked back. The main food court restaurant had a great variety of foods the ham grilled cheese was a favourite and the fresh pizza that could be customized to have no sauce. We also ate at the Turf Club and the food was enjoyable. There is a small grocery store area that sells frozen foods, bread, milk, bagels, bacon etc. We had bought groceries at the Target but the resorts milk cost was pretty much the same. The Springs pool is the most crowded, hosts the daily games etc, the paddock pool also has a slide and it has a kids splash area and it was less busy, many adults were using the splash pad loungers as the area was very quiet and fenced off from main pool. Our room was a studio with the basic sink, microwave, 4 cup coffee maker, toaster. I did enjoy having the kitchen area especially for washing mugs etc. main items like paper towel, dish soap, dish towel, sponge, 2 paper plates, 2 paper bowls and a few paper cups. It was easy to order bathroom towels and paper cups with hey Disney but that was about it and maxed to 6 per order. Plates, bowls etc were not available with Hey Disney. We used our iPad to cast onto the tv from our home PVR so that was nice. A few things that were a miss there are limited washer machines available if even working. We had 2 in our area and 1 was out of order the entire second week. It was nice that laundry was free so I could use 2 dryers and split the load to have it dried in less time and back to enjoying vacation. Each laundry area is located by the pools however the springs section it’s not right at the pool it’s a short walk away by the community centre. When we had a larger wash we used these machines 4 available and used the community centre and made pottery while we waited. The kiln was down so we had to use acrylic paint instead. Items were $6 each. The other issue we had a large space under our door where there was no weather stripping a gecko or anything could come right in, at night bugs would come in, I used towels to block the crack. We were there during hurricane Helene, I found Disney could have communicated safety info to guests there was nothing. We spent the day under tornado watch and I thought what to do if one hit best location in room to hide (bathroom), is there a shelter somewhere etc. I found they could have provided basic info for those not familiar with severe weather. Other resorts I’ve stayed at during hurricanes also had a daily update left under our door each morning with safety info and Storm updates. Overall we had a great trip and I can’t wait to return.

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