Encantada Resort Vacation Townhomes by IDILIQ

“Not great and they don’t recycle on site.”

having read the reviews, and knowing how people exaggerate, we went with a positive attitude…. This was to use the final 2 weeks of a CLC trial that we’d bought. The apartment was ok but the air con was set to constant and freezing cold and there were no instructions for it nor for any of the othe… more

having read the reviews, and knowing how people exaggerate, we went with a positive attitude…. This was to use the final 2 weeks of a CLC trial that we’d bought. The apartment was ok but the air con was set to constant and freezing cold and there were no instructions for it nor for any of the other appliances. Luckily, we managed to figure these out. We agree with previous comments - the place (apart from the clubhouse itself) seems a bit run down. We were told the apartments were privately owned. It was grubby and didn’t look as though it ever got a proper clean. The spa was too hot. The dishwasher had possibly never been de-scaled or cleaned (there was a bone and bits in it) and it didn’t clean any of the cups or cutlery very well. The cleaners couldn’t really understand english and took away the resealable bag that I was using as a sandwich bag that was rinsed and drying by the sink. We had rinsed and put plastic bottles, cans, glass bottles and cardboard next to the bin but the cleaners put them all in the same bag as the rubbish for disposal. I have seen comments mentioning that the lack of recycling on site hasn’t been addressed even though it has been brought up by people over the years. I emailed the resort to say how disappointing this is for those of us recycle at home and especially as Disney, Universal and Sea World etc all try and tell people how important it is to protect the planet and the animals in it!! I told them I won’t be going back and this was one of the reasons. Perhaps if people boycott the resort and tell them why, they may sort this out. Unfortunately, I hadn’t seen this before I booked. Thankfully, we had a great holiday and didn’t spend much time at the resort as we were mainly out and about. We also saw a big cockroach in the apartment. The kitchen utensils were cheap and nasty and, if not broken, the plastic had bubbled and melted. There was only one mug and they wouldn’t/couldn’t provide another when I asked. We bought large containers of drinking water from the supermarket and refilled water bottles.

less