Bahama Bay Resort

“Good spot for Disney!”

This place is a great spot to stay and come back from the parks to! Wonderful swimming pools and lakes with resident alligators! Loved the twenty minute walking trail. The pools are wonderful and a hot jacuzzi! About twenty minutes to Disney and ten minutes to all the shops and restaurants. We book… more

This place is a great spot to stay and come back from the parks to! Wonderful swimming pools and lakes with resident alligators! Loved the twenty minute walking trail. The pools are wonderful and a hot jacuzzi! About twenty minutes to Disney and ten minutes to all the shops and restaurants. We booked though an air b and b and found the condo to be spotless, we did however have cockroaches coming in but we soon threw them back outside! Also the air conditioning unit is right outside the small bedroom window so that took a bit of getting used to! The gate has 24 hours security and all the staff were friendly.

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“Just okay. Nice condo but had a few issues.”

We stayed here for 2 weeks and booked a 2 bed condo through Virgin. We were given #406 in building 4. We had a small pool behind us (didn’t use) and were a short walk to the main reception. On check in, we found the staff less than helpful. They were busy talking to a colleague and I felt like I … more

We stayed here for 2 weeks and booked a 2 bed condo through Virgin. We were given #406 in building 4. We had a small pool behind us (didn’t use) and were a short walk to the main reception. On check in, we found the staff less than helpful. They were busy talking to a colleague and I felt like I was interrupting them. Was just given a booklet and 3 keys and told where we were, and that was it. No info about the amenities that you’d expect from accommodation with a front desk anyway. We were grateful to be given a superior 2 bedroom condo located on the ground floor given that we had 3 large suitcases and a pram, plus the rest! First impressions were great. Plenty of parking as it was low season so not many other guests. The condo itself surpassed expectations as it was quite modern (were used to the 90’s decor you find in the villas). After 30 minutes walking around barefoot, all of our feet were black. The floors clearly hadn’t seen a mop in a long time. If they use what’s left in the condo for cleaning, then it’s no wonder the floors were filthy. I spent the first morning of our stay going to Walmart to buy a proper mop & bucket and some disinfectant. I’m not normally a stickler for somewhere being spotless, but having a 2 year old who likes to play with his cars on the floor, it’s necessary. They also have a ‘cleanliness’ policy that is in the booklet - which is clearly just for show. As after buying some disinfectant wipes, that clearly wasn’t the case. So that was disappointing. No big deal, I don’t mind cleaning to make sure it’s clean enough for us. The next issue we came across was the fridge freezer was unbalanced. Every time the door was opened it would swing and would move about an inch. Again, this was a safety concern for our little boy. We emailed Virgin as we thought it important to let them know about the issues we came across - if you just report it to front desk, they don’t let the tour operator know what they’re actually providing in terms of service. We also found out that our privacy lock didn’t work, and that the door wasn’t flush with the frame. You could actually see the frame part of the lock when the door was shut. So that didn’t make us feel great about the security of a ground level condo. We just kept the door chain on whilst we were inside for extra security. Virgin sorted out maintenance to come around to look at our issues, and they sorted the fridge out. They couldn’t do anything about the door. Virgin struggled to get information and updates out of the maintenance guy there. The pool by Tradewinds is the one we used because they had the bar/restaurant there. The pizza was hit/miss and often bar staff were nowhere to be found and was left waiting for 10+ minutes. I guess overall it’s an okay place, but not very clean, it’s run down and the customer service is poor.

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