Hampton Inn Visalia

“Great stay - sausageless”

Comfortable large room with good bath/shower combo, low bath if you’re mobility impaired is always good Nice staff, handy ‘shop’ for essentials and snacks/drinks, pool and ample parking with easy access Breakfast day one good, breakfast at 9:40am marred by the lack of sausage and eggs - the Juani… more

Comfortable large room with good bath/shower combo, low bath if you’re mobility impaired is always good Nice staff, handy ‘shop’ for essentials and snacks/drinks, pool and ample parking with easy access Breakfast day one good, breakfast at 9:40am marred by the lack of sausage and eggs - the Juanita in the kitchen refused to cook any more even though there were many waiting for the items - this disappointment was taken further when the kitchen door opened only to show the same Juanita munching on a sausage link! One star off

less

“ADA does not mean accessible”

I have stayed at this hotel for year and in the past was always pleased. This time however, something is off and I acknowledge that it might be me visiting for the first time needing an ADA room, but still something off. Pros: Room is clean and big enough It checks the ADA boxes even if those boxe… more

I have stayed at this hotel for year and in the past was always pleased. This time however, something is off and I acknowledge that it might be me visiting for the first time needing an ADA room, but still something off. Pros: Room is clean and big enough It checks the ADA boxes even if those boxes are not useful in the slightest. Cons: Huge TV where I can watch sports, Discovery or HGTV. Maybe HBO, but that channel would not come in for me. If there is something else available it's not on the menu, nor is it explained anywhere. No easy way to hook up an HDMI from a computer or cast.If you like sports, you are good. If you want to see their "directory" you have to scan in a QR code. Con for me, I don't DO QR codes. A lot of people don't. Housekeeping with a weird repetitive knock who do not answer you when you ask "Who is it?" BIG ONE: The button on the elevator on the first floor was broken, You literally had to push it 20 times or bang it one hard to get it to call the elevator. ADA issues: Shower head in the bathtub is squished into the back corner on the opposite side from the seat. It is not adjustable to spray backwards. There is no place to hang it closer to the seat. You cannot reach it from the seat. The water pressure is so low it took 18 minutes to rinse shampoo out of my hair (no water savings if you use 1/4 of the water but need to run it for 6 times the amount of time) Door to room is auto close.Just try getting into your room with an electric wheelchair and anything in your free hand (like an ice bucket) Bathroom door goes to the fully open position if you open it enough to get in and let go so you can pass through the threshold. You have to grab the door and back into the bathroom to close the door. No hook or rack for a towel next to the tub enclosure. Towels are above the toilet and that has space for a wheelchair between the toilet and the tub enclosure wall. Refrigerator. Door where fridge is stored opens one way, Fridge opens the opposite way. You have to go in feet first or back first to access the fridge because neither door opens past 95 degrees. Ice bucket on the bottom shelf. I almost could not reach it. Breakfast area had zero places at a table for a wheelchair. Every spot was filled with a chair. Minor: Elevator is barely big enough for my wheelchair and the wagon I need to carry my things. Leaves me scratching my head: Person who checked me in was lovely, I did not get her name but she was very nice. No bottled water offered, though, which is supposedly a "benefit" of being a silver or higher member. Day desk person the next day was not rude, but not nice and polite, either. Zero customer service skills. It's like he was just holding a place until someone who knew what they were doing came back. But maybe it was just the specific interaction I witnessed. No butter for toast, at least none I could see. I didn't see any warning that there would be feather pillows. Some people (My friend who was supposed to come with me, for example) are allergic. I could have missed that somewhere. I used to love this hotel, I'd been staying here when in the area since 2010. And again some was the ADA thing, because ADA doesn't mean accessible even though they want you to believe it does. But the housekeeping who didn't answer when I said who is it (then insisted they did), the interesting day front desk person, the breakfast room being off, the broken elevator button all just left be feeling like the hotel is not what it used to be. Might still be great for anyone who isn't ADA in this particular room and has never been here before.

less