La Quinta Inn & Suites By Wyndham Virginia Beach

“Great stay as always”

Affordable, comfortable, meets our needs every time. Our hotel choice twice a year when with our dog.

“Average.”

2nd time staying at the particular LQ. We have been exclusively staying at LQ hotels for the past 9-10 years as the are pet friendly and we travel with small dogs. (All now seniors between the ages of 9-14.) I've read so many awful reviews so let's start with the check in. Check in was very slow. T… more

2nd time staying at the particular LQ. We have been exclusively staying at LQ hotels for the past 9-10 years as the are pet friendly and we travel with small dogs. (All now seniors between the ages of 9-14.) I've read so many awful reviews so let's start with the check in. Check in was very slow. The woman who checked me in was nice, but seemed to struggle with the system and it showed as she was complaining about it. There are signs saying that you have to put a $250 deposit down for any damages but can be refunded after inspection after your stay. I have seen reviews saying they were charged for smoking, but I honestly don't remember the sign referring to any sort of smoking charges, but there are many signs around saying no smoking. The pet policy has changed since last time. You are charged $25 per night with a max of $75 per stay. We stayed 3 nights and were charged the max, as expected but I knew this before going. The pet policy also now states that you must have a crate for your pets and they must stay in it while you are not in the room. My dogs are not crate trained and do not have crates. I told the woman this and she said "okay" and that was it. We did not have any damages or smoking and did get back the $250 after our stay. The most surprising thing was paying for parking. I was told there was a $40 and change parking fee, which I agreed to pay because do we really have a choice? Last time we went, we were not charged a fee to park in their lot. Now the room - the room did smell nice and was clean when checking in. The floor was a little dirty when I was wiping up water from the dogs bowls but I have never had a clean hotel floor so it was expected. Most of our LQ stays we are put on the 1st floor due to dogs but were on the 3rd. It was hard with taking my old dogs up and down the stairs as the elevators are very slow and I have one dog who is terrified of the elevators. The bathroom is very small. 2 people definitely cannot get ready at the same time. The door just missed the toilet to close by basically a millimeter. The shower curtain was up so high that it barely brushed the top of the bathtub which made the water poor out of it when showering, leaving us to clean up the water on the floor. The bath towels also had a weird smell to them. Cleaning - I do not want anyone in our room with the dogs when we are not there so I am okay with no cleaning available. However it seems to matter reading these reviews. We were given a paper the stated that there won't be cleaning available unless you are staying longer than 3 days and you need to schedule it 24 hours in advance. If you need extra towels, etc, you need to call the desk. We did not use any of these services so I have no complaints. I did run into a woman in cleaning twice in my stay and we chatted briefly about our 14 year old dogs and she was very nice. Breakfast - we did not eat or go down in the lobby for breakfast so I have no complaints or comments on this. We generally like to sleep in. That being said, the 3rd floor was quiet. No loud kids or excessive barking. No complaints. Pet friendly - I was very thrown off on the crate rule. I understand why it may be in place, but not all dogs are destructive or crate trained. Not all people expect to have to put their dogs in a crate. I did not have crates or travel with them, but this didn't seem to matter. I could also hear dogs barking near the door when the room was unoccupied so I know others had the same issue. The dog pee place out the front door was very small and smelled bad. There were not any poop bags at the back entrance where they ask you to exit your dog either. (4 days and was never refilled.) I read so many reviews with issues with dogs. Let me just say that I'm sure people like us stay at LQ for it being pet friendly. If you do not like dogs, you do not have to stay at this hotel. There are plenty that do not allow pets. Other dogs were no bother to us. Fees - The parking fee was a surprise as I said. We were also given back the $250 fee so no complaints there. The only thing I can say is to ask for a receipt when you leave. I did not look at our credit card statement the whole trip, which I guess I should have. If I didn't, we would have been charged twice for parking and not even know it. When I checked out, the staff at the desk were both very friendly and I stayed a few minutes after to chat about Disney/Universial with them. The lady checking me out asked if I'd like a receipt, then asked if I had one car or two. I stated one and she said "I thought so". She never said why she asked, but when I checked my statement, I saw I was charged the original $40 and change and an additional $47 and change that she had refunded, which I am assuming is an additional parking fee for some reason. Glad I asked! With no smoking in the rooms, you think they would also be a little more against trying to keep smoking from the outside near the building. There were so many people lurking all hours of the day right outside of the front and back doors smoking. Moreso smoking weed which wafted inside the building. The stair way in the back door smelled like weed the entire time we were there, which was awful. I'm sure there are people like myself who do not smoke weed and get sick at the scent. I was very put off by this...especially people just sitting right outside the doors to smoke. I would stay again as this is just a convenient location to shopping, eats, and the beach. Just disappointed in how so much has changed in the 2 years since we stayed last.

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