Name: Talisa Hotel
Address: 1300 Westhaven Drive - 81657, 1300 Westhaven Drive - 81657 - Vail - Co, US
Rating: 9

Description

Property Desc: Property Location With a stay at Grand Hyatt Vail in Vail (Matterhorn Village), you'll be steps from Cascade Village Lift and 6 minutes by foot from Vail Ski Resort. This luxury hotel is 1.2 mi (1.9 km) from Eagle Bahn Gondola and 1.5 mi (2.4 km) from Vail Valley Medical Center. Rooms Make yourself at home in one of the 285 guestrooms featuring iPod docking stations and flat-screen televisions. Your pillowtop bed comes with down comforters and Frette Italian sheets. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Amenities Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features 3 spa tubs. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. Guests can catch a ride on the shuttle (surcharge), which operates within 5 miles. Dining Grab a bite at Gessner Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily for a fee. Business, Other Amenities Featured amenities include wired internet access (surcharge), a 24-hour business center, and limo/town car service. Planning an event in Vail? This hotel has 40000 square feet (3716 square meters) of space consisting of conference space and 13 meeting rooms. Attractions Distances are displayed to the nearest 0.1 mile and kilometer. Cascade Village Lift - 0.2 km / 0.1 mi Vail Ski Resort - 0.5 km / 0.3 mi Vail Recreation Path - 0.6 km / 0.3 mi Adventure Ridge - 1.7 km / 1 mi Eagle Bahn Gondola - 1.9 km / 1.2 mi Born Free Express Lift - 1.9 km / 1.2 mi John A. Dobson Ice Arena - 2 km / 1.2 mi Grand Traverse - 2.1 km / 1.3 mi The Steadman Clinic - 2.1 km / 1.3 mi Chaos Canyon - 2.3 km / 1.5 mi Vail Valley Medical Center - 2.5 km / 1.5 mi Gerald Ford Amphitheater - 2.8 km / 1.8 mi Cogswell Gallery - 2.9 km / 1.8 mi Vail Farmers' Market - 3 km / 1.9 mi Colorado Snowsports Museum and Hall of Fame - 3 km / 1.9 mi The nearest airports are: Vail/Eagle Airport (EGE) - 54.7 km / 34 mi Denver Intl. Airport (DEN) - 196.3 km / 122 mi The preferred airport for Grand Hyatt Vail is Denver Intl. Airport (DEN). Spoken Languages English Spanish Know Before You Go: Pool access available from 7:00 AM to 11:00 PM. Up to 4 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section). Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Fees: Fee for cooked-to-order breakfast: approximately USD 10 to 50 for adults, and USD 9 to 20 for children Fee for in-room wired internet: USD 0.00 per stay (rates may vary) Fee for wired internet in public areas: USD 0.00 per stay (rates may vary) Valet parking fee: USD 55.00 per day (in/out privileges) Pet fee: USD 100 per pet, per stay Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Mandatory Fees and Taxes: You'll be asked to pay the following charges at the property. Fees may include applicable taxes: Resort fee: USD 60.67 per accommodation, per night The resort fee includes: Business center/computer access Fitness center access Housekeeping Pool access Ski shuttle Ski storage Spa tub access We have included all charges provided to us by the property. Checkin Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a fire extinguisher and window guards Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Special Checkin Instructions: Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests booked in a rate plan with breakfast included will receive a USD 60 breakfast credit. Checkin Time: 4:00 PM Checkin End Time: midnight Checkin Minimum Age: 18 Checkout Time: 11:00 AM

How to arrive

Vail - Co - See map

Facilities and services

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Featured TripAdvisor reviews

9 Excellent

Rating 4,5 around 5 for travellers of Tripadvisor

Excellent

Based on 1900 reviews

Location

Noise

Rooms

Service

Rating 4 around 5 for travellers of Tripadvisor

Value for money

Cleanliness

Showing 3 featured reviews out of 1900 TripAdvisor reviews

RockawayRa

San Francisco, California

15/08/2024

“Fabulous spot; large hotel, right on river”

Grand Hyatt is roomy and right on the River. The rooms are not too big, but they are modern. The hotel backs up to a river (as does the pool!), and there is a lovely paved river walk that is nice. The gym is small, there is a spa, and lots of typical conference rooms. The Makoto restaurant fo... more

addie o

McLean, Virginia

20/08/2024

“Not Up to Par”

One person on the front desk was not helpful. She preferred to point at a direction rather than escort the person with the question. The other staffer recognized the inappropriate behavior and kindly escorted me to the area of my inquiry.

Conestoga C

“It was amazing here until….”

We loved this place! Room 368 from August 11-15. I came here on a business trip that we decided to mix with pressure and I brought my wife. We loved it so much we started planning another stay with our kids. Everything the entire stay was perfect…. Until the last night. It just seemed like maybe the staff didn’t have the same level of supervision than they had prior. Sequence of events: We had a great day of activities.. fishing, hot springs, shopping etc. we didn’t have much to eat. We looked online on the website and it said food was available until 11pm at the bar. We ate at the bar two nights prior and it was great food, also the Japanese restaurant we ate at on site was awesome. So we decided we would eat onsite again. We get back to the hotel around 9:30. Arms full of shopping. Get up to the room, surprised that both keys don’t work. I call and text the front desk cause we have a bunch of stuff and let them know and they said I have to come to the front desk. I said can’t you bring it up? And she said she’s at the front desk alone. Fine…I go down, but I am surprised I’m not getting service level excellence by bringing the keys up. On my journey down I see staff at the front desk. We get down to the bar at 9:50-10. We speak to the male server he offers us the menu. Then a lady gets our drinks. We spend 15 minutes trying to figure out what we want and when we decide she tells us kitchen is closed. I informed her that the website said 11pm she said no the kitchen closed 9:45. So now we have wasted our time, valeted the car, bought a drink and sitting there hungry with no food at our finger tips. To be honest hangry at this point. I go to the front desk and there’s two ladies there. I ask is there any food delivery available or food options, they let me know of two pizza places. We start searching on our phones and struggling to find these places they said, and They aren't offering any assistance even though we are 2’ from them and vocal about our struggles. We stay at a lot of high end resorts, especially domestic facilities and normally when someone suggests something they immediately offer details cause they are trying to help the client with their experience. They see us struggling and finally I ask, where is this place? So she tells me Minturn. We did the timing math and we really didn’t want to eat pizza by the time it came at 11:30 to midnight so we decide to go hungry. I decided I’m going to now also inform them that we expected the bar food to be available cause the website does say it was available after a long day out. I wasn’t expecting much, just to inform them so the web changed or maybe they made an extra effort to help. The one lady argued with me in a “ tone” that the info flyer said a different time. I said, the website is different. And she just said “anyways it’s not open” and goes back to what she’s doing. Her tone was a 1 star. I’m noticing they couldn’t care less about our challenge of needing to find some food and Surprised they are not offering us anything from their market we just walked away annoyed and went to bed. These are fairly minor issues in the grand scheme of the world. But I think management needs to know this place went from a 5 to a 3 star experience for us. Also the website needs updating. Also the staff need better training or supervision. Hard to have a 5 star hotel when you have players on the team with an unhelpful attitude. All players should intend to make and keep all clients raving fans. I included a picture with time stamp of the hours of the restaurant. Some positives: - house keeping staff 5 star - coffee shop staff 5 star - valet staff 5 star - view 5 star - food taste 5 star - rooms 4 star - Drinks 5 star - location 5 star

The top reviews of Talisa Hotel are: Grand Hyatt is roomy and right on the River. The rooms are not too big, but they are modern. The hotel backs up to a river (as does the pool!), and there is a lovely paved river walk that is nice. The gym is small, there is a spa, and lots of typical conference rooms. The Makoto restaurant for sushi and wagyu was outstanding. .

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Talisa Hotel

Talisa Hotel

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