Waldorf Astoria Orlando

“AMAZING STAY”

I cannot say enough about both the Waldorf and the Hilton at Bonnet Creek. We decided to stay at the Waldorf during the hurricane, and our parents at the Hilton adjacent. From the moment we walked into the hotel the staff were phenomenal, and they worked non stop! From the front desk people, to … more

I cannot say enough about both the Waldorf and the Hilton at Bonnet Creek. We decided to stay at the Waldorf during the hurricane, and our parents at the Hilton adjacent. From the moment we walked into the hotel the staff were phenomenal, and they worked non stop! From the front desk people, to the cleaning staff, to the waiters and waitresses that decided to hunker down with all the guests during the hurricane. There were 100s and 100s of people everywhere. There were dogs everywhere. But not once did they falter. They had enough food, they had a MASSIVE play area for all the kids, and just all around the best stay. They were kind to work with everyone's ever-evolving plans and were courteous about waiving cancellation fees and early check outs. Not to mention that the entire hotel just went through a renovation, and the decor was top notch! I will absolutely go back (and hopefully enjoy the pool and real amenities!)

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“Top Orlando Hotel”

I think this is my favourite hotel that I have stayed in in Orlando. Clean, bright, modern, lovely pool area, attentive staff and a twice daily room service. Downsides would be nothing else you can walk too in terms of restaurants but the extra pool at the Signa next door is a nice addition and yo… more

I think this is my favourite hotel that I have stayed in in Orlando. Clean, bright, modern, lovely pool area, attentive staff and a twice daily room service. Downsides would be nothing else you can walk too in terms of restaurants but the extra pool at the Signa next door is a nice addition and you can charge to your room etc while lounging on the lazy river.

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“Okay nothing amazing”

The hotel itself was nice and I enjoyed the room. I booked the stay via Amex fine hotels. I was disappointed by the breakfast buffet included - children kept putting their hands directly on the food. I asked if I could use the breakfast credit on room service like every other hotel offers, but it w… more

The hotel itself was nice and I enjoyed the room. I booked the stay via Amex fine hotels. I was disappointed by the breakfast buffet included - children kept putting their hands directly on the food. I asked if I could use the breakfast credit on room service like every other hotel offers, but it wasn’t allowed … My friend visited for lunch by the pool one day and I was charged $60 for her to park for 2 hours which is a complete rip off; higher end hotels charge less for valet. To make matters worse the food we ate for lunch made us both sick so either the food was off or it was handled by a member of staff with a stomach bug. They charge a resort fee which was no benefit because it was raining and then had the cheek to try and charge me extra for WiFi which was already covered by Amex too … the checkout line was long and the woman didn’t even apologise for not noticing the clear error. Poor service. I wouldn’t rush back due to this.

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“Great hotel but not so great service”

The Waldorf Astoria is a beautiful hotel with spacious rooms and very comfortable beds, the staff are polite and friendly and the rooms and surrounding areas are spotless. Unfortunately I had pre-booked a surprise package to be in our room when we got there for my Sons 21st birthday, this was confi… more

The Waldorf Astoria is a beautiful hotel with spacious rooms and very comfortable beds, the staff are polite and friendly and the rooms and surrounding areas are spotless. Unfortunately I had pre-booked a surprise package to be in our room when we got there for my Sons 21st birthday, this was confirmed by email however the surprise package was not delivered. The tea and coffee facilities in the room are sparse, after a long journey I made a cup of tea only to find the tiny milk pots had gone off in the drawer and curdled when added to the hot drinks. I also was surprised at the view from my room, in the itinerary it stated a deluxe room with a view of Animal Kingdom, my view was a partial golf course and a a skip! I can only assume Animal Kingdom was way off in the distance, very misleading information on the website. But saying that the room was really nice. On leaving the hotel we knew we had to pay the resort fee’s but the hotel tried to charge us for taking items from the mini bar which we had not touched during our stay mainly due to how expensive they were, we were then asked if we had “moved” any bottles from the mini bar, which would have been difficult taking into account the mini bar (fridge) was remotely locked as we didn’t have a card charged to the room, this was the hotels way of making sure we didn’t take a drink out of the fridge. Unfortunately due to the lack of trust and the ridiculously expensive buffet breakfast $85 😳 for two people I don’t think I would stay there again, also not sure why the pool water is so salty as opposed to the usual chlorine to keep it clean?

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