Universal's Cabana Bay Beach Resort

“Hotel needs a facelift”

Cabana bay is a nice place to stay on the grounds of Universal. The rooms are comfortable, big and clean. The hotel has an interesting retro vibe. However, the hotel is in desperate need of updating. The carpets are worn. The general areas all have wear . The shower in our room had a broken hand… more

Cabana bay is a nice place to stay on the grounds of Universal. The rooms are comfortable, big and clean. The hotel has an interesting retro vibe. However, the hotel is in desperate need of updating. The carpets are worn. The general areas all have wear . The shower in our room had a broken handle, the shower door wouldnt close all of the way. The furniture was all scratched. Checkin line was over 30 minutes For a few more dollars, stay at Sapphire falls ,which is in much better condition.

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“Don't expect your room to be cleaned”

The hotel style I love. The drinks are very expensive, food slightly better value but still pricey for cheap quality. The house keeping is allegedly every other day which I think is unacceptable for a hotel at this price point. Even the Rosen Inns at $60/night manage daily cleans. But whats worse… more

The hotel style I love. The drinks are very expensive, food slightly better value but still pricey for cheap quality. The house keeping is allegedly every other day which I think is unacceptable for a hotel at this price point. Even the Rosen Inns at $60/night manage daily cleans. But whats worse, we checked in on Wednesday and its now Saturday. Not a single room clean yet. Totally unacceptable. I've complained already and STILL nothing. Very poor for what they charge.

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“Average”

Spent two weeks at this hotel, the stay wasn’t terrible but it could have been better. The rooms are as pictured. Walls are thin so definitely hear those next door to you especially those who don’t know how to use their inside voice. The toilet didn’t flush properly, if my friend went before me I… more

Spent two weeks at this hotel, the stay wasn’t terrible but it could have been better. The rooms are as pictured. Walls are thin so definitely hear those next door to you especially those who don’t know how to use their inside voice. The toilet didn’t flush properly, if my friend went before me I couldn’t go for at least another hour before the system re-filled. The wardrobe door fell off one day with next to no force used. Thankfully a handy man was on our floor one night and after a brief chat he fixed it in a matter of minutes. Beds are comfortable and clean. House keeping was frequent and fresh towels were always available. The hotel staff were mostly very friendly except for those in the food hall. They were some of the rudest and grumpiest people I’ve ever came across. It put us off using it which wasn’t a great loss as the food options were nothing to write home about. We stopped in at one of the endless summer resorts and have decided next time we would stay there. Takes about the same amount of time from there to city walk as it did cabana bay. The hotel appears much fresher, cleaner and obviously newer. We stopped by the food court (breakfast time) and the breakfast options were leagues apart. Then you have the convenience of being on I-drive if the food court isn’t to your liking. Whereas, at cabana bay we would often just skip dinner due to exhaustion from parks and nowhere convenient to eat. There are a few pros to this hotel but cons outweigh it for me. I feel endless summer are better options or splash a bit more cash if able and stay at one of the premier resorts.

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