Staybridge Suites Orlando Airport South, An Ihg Hotel

“Excellent Customer Service, Will Stay Here Again”

My husband and I stayed here for two nights at the end of May 2024 and were very satisfied with this establishment. From beginning to end, each hotel staff member we interacted with (front desk, manager, breakfast attendant, housekeeping) was courteous, helpful, cheerful, and took extra steps to... more

My husband and I stayed here for two nights at the end of May 2024 and were very satisfied with this establishment. From beginning to end, each hotel staff member we interacted with (front desk, manager, breakfast attendant, housekeeping) was courteous, helpful, cheerful, and took extra steps to ensure our stay was pleasant. In this group of people providing great customer service, concierge Ryan was a standout. In addition to the attributes listed above, he was also efficient and fast, with a side helping of a wicked quick sense of humor. I’m not great at remembering names, but I remember his, which goes to show what a great impression he made upon me. I wish he had been on duty when we checked out so we could have properly thanked him in person. Now for the hotel: The room was clean and fully stocked. The bathroom toiletries are Dove brand (shampoo, conditioner, body wash, hand wash, body lotion). We asked for extra towels the next morning and they were delivered almost immediately. The shower had hot water and good water pressure, with a massage option that came in handy when rinsing my long hair. There is a small sundries shop next to the front desk. It’s a bit pricey, but not as bad as several other hotels I’ve stayed in. You can pay in the shop with a debit card, or you can pay the front desk staff. The few negatives are minor. The volume on the television in the bedroom would not go below 10 for some reason, so when I wanted to hear lower volume, I muted it and turned on the television in the living room area. This hotel is due for a refurbishing. I realize it’s expensive to refurbish a hotel, but I’d recommend at a minimum they have the carpets in the hallways professionally cleaned. They didn’t smell bad, but also didn’t smell fresh. Finally, gather your patience for the elevators; they are slow. We arrived in time for the social hour (M/T/W 5:30 – 7:00pm) and enjoyed free wine (beer was also available) and the best pigs in a blanket I’ve ever had. The “blanket” was very flaky, like a croissant. The only other food option was spinach dip with flatbread/pita bread, but hey, it’s free! Breakfast was similar to what many other hotels offer for a free hot breakfast, no better, no worse – except for the attendant, who was very nice and prepared waffles for guests so they could peruse the other options and fill their plates while their waffles were cooking. Breakfast included several types of bagels and breads for toasting, three dry cereals, granola, several types of yogurts, bananas, oranges, apples, strawberry topping for the plain yogurt, butter, cream cheese, jam, honey, syrup, hot sauce, coffee with several types of creamer to choose from, several types of hot tea, hot chocolate, juices, soda machine, etc. The hot breakfast changed daily: For our two mornings there, one day had mini cheese omelets, hash browns, pork sausage patties and chicken sausage links, and the other morning had scrambled eggs (my husband said this was made from powdered eggs) and bacon. Coffee is available 24/7, and there is cucumber water in the hallway near the elevator most of the time. If we ever travel to Orlando again, we will make reservations at this property.

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