Springhill Suites By Marriott Orlando At Seaworld

“Excellent staff”

Comfortable place and in great location. The service there was outstanding! Truly friendly staff! I never knew you could REALLY feel like home at a Hotel until I stayed there. I’ve been to plenty 5 star Resorts and Hotels but the service always felt a little stuffy so to speak…here they felt aut… more

Comfortable place and in great location. The service there was outstanding! Truly friendly staff! I never knew you could REALLY feel like home at a Hotel until I stayed there. I’ve been to plenty 5 star Resorts and Hotels but the service always felt a little stuffy so to speak…here they felt authentic and being friendly providing service gave them pleasure.

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“Great stay”

Ashley at the front desk was professional, friendly, and polite as we waited in a long line to get checked in. All staff were polite and friendly. Breakfast was stocked and varied by day. Loved hanging by the pool while my husband was attending a conference.

“Great location and base for exploring”

We recently stayed here as part of our visit to Orlando. We chose this hotel due to its location and were not disappointed. It was close to sea world and aquatica. You can walk to the nearby restaurants and we checked with reception and it is safe to walk to them. Check in was quick. S… more

We recently stayed here as part of our visit to Orlando. We chose this hotel due to its location and were not disappointed. It was close to sea world and aquatica. You can walk to the nearby restaurants and we checked with reception and it is safe to walk to them. Check in was quick. Staff helpful. Don’t forget the parking charges. You can take a shuttle to sea world or Aquatica. We took the shuttle to sea world and it worked out well. We walked to aquatica and it was a 10 min walk. Breakfast was fine and sufficient for us. During the first part of our stay it was very busy at the weekend. The only issue with this was that with only 3 lifts and then 2 out of service it became a problem. We would have walked up but were on level 6. Also they used the lifts for service. Not ideal. The pool was usually quiet and we could always get a seat or bed but not at the weekend. They provided pool towels which was handy. The pool area could do with a bit of a refurb as there were tiles coming off the sides and the paving around the sides were uneven and had been filled in by sand. The steps were also a bit wobbly. Housekeeping is every other day but you can ask for extra towels and if needed you can ask for the trash to be taken away. All in all a good stay. A good location on international drive and close to SeaWorld, and aquatica and the I-4.

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“Disappointed stay”

We had previously stayed at this hotel pre covid and it was excellent value so we decided to stay at this hotel again. We booked our 10 night stay through Hotels.com and stayed at the hotel between 11/09/2024 - 21/09/2024 . We stayed in room 1401. We travelled with other family members who stayed i… more

We had previously stayed at this hotel pre covid and it was excellent value so we decided to stay at this hotel again. We booked our 10 night stay through Hotels.com and stayed at the hotel between 11/09/2024 - 21/09/2024 . We stayed in room 1401. We travelled with other family members who stayed in different rooms. When we booked our holiday there was no mention of a $50 dollar per day incidental expenses charge so we were all dismayed when we were informed of this on our arrival. I stated that I would pay the car parking charge upfront but I was informed that I could not and it would be taken at the end of our stay from the incidental expenses charge. We had $350 and $100 incidental expenses charge taken from my account. When I complained and explained that it could effect my budget they were unsympathetic. The Reception staff just kept stating that it was down to my credit card company. I stated that it was showing paid to them on my credit card. My question is was Springhill Suites or my credit card company earning interest on my incidental expense charge? Beware of this charge if staying at this hotel. On check out I received a receipt and set off to the gulf coast. When I had chance I checked my receipt and saw that I had been charged $8.23 Restaurant Room Charge. I have no idea what this is or why. I checked with my other family members and they were not charged this. On two occasions when we returned to our rooms there was no information about the water in our room being either turned off or turning brown. A simple notice in the Reception Area would of sufficed. The hotel used to be a Seaworld associated hotel but this is no longer the case and therefore no benefits staying at this hotel. The positives about this hotel are: (i) Room very spacious and clean (ii) Good location (iii) Great pool and area Negatives (i) The above $50 per day ($450) incidental expenses charge and $8.23 Restaurant Room Charge (ii) $18 parking charge is a bit excessive (iii) Breakfast is very limited and at best average Due to the above neither my or other family members will be returning to this hotel.

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