Sonesta Es Suites Lake Buena Vista - Orlando

“No elevators. But otherwise a basic affordable hotel. We enjoyed our stay thanks to the friendly staff.”

So, let me start by saying there are NO ELEVATORS! I want to make that clear for those who may be impacted by that. I am disabled and chronically ill and this was not well advertised at all when we booked online so we were initially given a third floor room which would have been lovely had there be… more

So, let me start by saying there are NO ELEVATORS! I want to make that clear for those who may be impacted by that. I am disabled and chronically ill and this was not well advertised at all when we booked online so we were initially given a third floor room which would have been lovely had there been elevators but without them that was impossible to manage. The stairs are pretty steep and even lugging one single suitcase up would have been difficult for a healthy person let alone 4 of them plus our pram and all the other things we need for me and our toddler. That needs to be made more apparent on their website and the other booking sites. The staff were great and upgraded us to a first floor suite because of that and the next day were able to put the seniors travelling with us on the first floor too thankfully once a room was turned over. The room was very dated but lovely and clean. We wiped down all the surfaces with antibacterial wipes as we do in every hotel since covid and they all came off clean, no dirt or grime. The toiletries are in large pump bottles in the showers which I love, no need to bring any shampoo, conditioner or body wash and no rationing those tiny bottles that some hotels provide. Plenty of clean towels, toilet paper, paper towel and washing up supplies. Good location with a dollar tree, Wawa, Pizza Hut, kfc, walgreens and a few other outlets just across the street. The rooms are nothing amazing but like I said, ours was large, clean and had plenty of supplies. The bedding is very thin which isn’t a huge deal but the air conditioning is either warm or arctic so the bedding isn’t enough to keep warm and if you turn down the AC you are pretty hot. We ended up requesting extra blankets from the front desk who were very friendly and accommodating, I’d request some at or shortly after check in to save yourself going back in the evening as they don’t leave them avaliable in the rooms like other hotels do. Our AC was leaking very badly on the kitchen floor by the second day and after having to move and adjust everyone’s luggage to new rooms already we tolerated it so we didnt need to move again. They did send someone to check it out and bring us the bucket we requested to catch the water but they didn’t know what was wrong. The issue did resolve on its own after a couple days. This place is certainly ok for the money but we realised shortly after booking that we had actually meant to book the newly renovated Sonesta on international drive and ended up here by mistake so double check if you are booking and make sure you have the right one. That’s on us for not double checking the address. It’s not terrible, if you have already booked it then it will be fine but It’s mediocre compared to what we thought we were booking. They also slug you an extra $15 a day for parking which is just unnecessary and a bit of a cash grab. If they did away with the parking fee and maybe updated the rooms a little then I could see myself staying here again. I would have given it a 3 but the friendly staff and cleanliness of the place really gave things a boost. They are the backbone of this place and seem to really take pride in their jobs and keep things running smoothly.

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“Nice and spacious room.”

Very nice and spacious room. Traveled to Orlando with my family. We got the one bed room. Nice living area with full kitchen (full size fridge, oven, microwave, utensils and plates) and table as well as a sofa bed (where my kids slept). There is a separate bed room with king size bed and a tv. Bath… more

Very nice and spacious room. Traveled to Orlando with my family. We got the one bed room. Nice living area with full kitchen (full size fridge, oven, microwave, utensils and plates) and table as well as a sofa bed (where my kids slept). There is a separate bed room with king size bed and a tv. Bathroom is in the main bed room. Lobby is super nice a clean. Pool area is nice and clean. Towels are available at pool. There is a small arcade and they serve Starbucks for breakfast, kids under 9 yrs old eat free with parent’s purchased meal. Con: Each room had its own tv but they were a little outdated, definitely suggest upgrading for better experience. House keeping only comes once a week, I guess we went during the time that they did not come. Bed sheets felt dampened for some reason. Parking is not free, $15 per night. Parking should be free for your guest.

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“Too Noisy”

Great hotel and location. Downside was that we were on a ground floor and we could hear every footstep from the people above who were walking or jumping around in their apartment until the early hours of the morning. Also the lounge area could benefit from a more comfortable sofa and maybe a small… more

Great hotel and location. Downside was that we were on a ground floor and we could hear every footstep from the people above who were walking or jumping around in their apartment until the early hours of the morning. Also the lounge area could benefit from a more comfortable sofa and maybe a small side table to put a drink on. I would possibly return but would certainly get a top floor apartment.

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