Marriott's Grande Vista

“Spacious accommodations; some minor annoyances”

Stayed here for 6 nights in a spacious 2-bedroom suite for a family of 4 (mom, dad, 2 teens), and we allowed each teen to bring a friend, as we had so much space (therefore we had a total of 6 people). When we booked the reservation, the resort did not charge for daily parking, but they do now (as … more

Stayed here for 6 nights in a spacious 2-bedroom suite for a family of 4 (mom, dad, 2 teens), and we allowed each teen to bring a friend, as we had so much space (therefore we had a total of 6 people). When we booked the reservation, the resort did not charge for daily parking, but they do now (as of 1/1/25). We were not charged the parking fee as our reservation began before that date, thankfully. The property is very big, with various buildings, pools, and amenities. We took advantage of nearly all it had to offer (golf, restaurants, recreation center with paddleball court, pool table), pools and hot tubs, NYE countdown party, etc. We were assigned a room in golf village near the back of the property, which was quiet, but far from the main pool area (5 minute walk). The pool in golf village was small, so our teens always gravitated to the main pool area where there was more activity. Overall, the stay was lovely, however, we were assigned a room right next to the elevator, and the loud buzzing sound could be heard throughout our unit everytime the elevator was in use. Another minor issue was housekeeping - they provide it only on specified days (every other day). So, we were eligible to have the room cleaned after our 2nd night. That day it was pouring rain at lunchtime, so we were all in the unit making lunch and put the “do not disturb” sign on the door. After lunch, we removed the sign and left the room so it could be tidied up. Housekeeping never came. When we inquired, we were told they tried to, but the “Do not disturb” sign was up. So they must not try to circle back later in the day? Thankfully after our 4th night, the room was serviced. If housekeeping is important to you, my suggestion is to plan your schedule around the scheduled housekeeping days and ensure you are off-property. Apparently they can come anytime between 10am-6pm. They were prompt with delivering towels (or anything else we needed) to the room during our stay. With it being a Vacation Club property, of course they tried to convince us to sit through their sales pitch, which we graciously declined. I think we were asked three times. So be prepared for this!

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“Overall Good Resort”

The suites are spacious and comfortable for families. The restaurants on property served good food. My family especially enjoyed the Copa Loca. I forget the name of the bartender but he was a tall bald African American man with glasses and wore a jersey. He made the best drinks and was always pleas… more

The suites are spacious and comfortable for families. The restaurants on property served good food. My family especially enjoyed the Copa Loca. I forget the name of the bartender but he was a tall bald African American man with glasses and wore a jersey. He made the best drinks and was always pleasant. There were also many things for families to do. The bellman staff was friendly and attentive. My children liked conversing about life events with Dimitri. He also remembered us when we saw him later during our visit. We also enjoyed R.J. and found him a resourceful bellman. An overall great resort. The only complaint I have is I saw an employee parking in the Purple Heart Veteran parking spot. My grandfather was a Purple Heart Recipient. He was very proud of his service and suffered through a lot of pain because of his injuries. The employee didn’t have Purple Heart Recipient license plates so I assume they were not legally parked there.

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“Maintains its beauty, but customer service has declined.”

My wife and I and when the children were younger have been travelling to Grand Vista since 2008, now it is just the two of us. The resort maintains its beauty and the rooms are maintained extremely well. Our concern is the friendliness of the staff, this has changed. The only staff who have main… more

My wife and I and when the children were younger have been travelling to Grand Vista since 2008, now it is just the two of us. The resort maintains its beauty and the rooms are maintained extremely well. Our concern is the friendliness of the staff, this has changed. The only staff who have maintained the friendliness of the Marriott brand is the restaurant/bar staff within the West Village, hats of to Thomas and crew. The front desk staff require some customer service, we are not unreasonable people, but when at check in reception says take or leave it, what are you to make of it. We checked in Dec 28th around 10:30 in the evening. I must say I think we have completed our last stay at Grand Vista.

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