Holiday Inn Resort Orlando - Lake Buena Vista, An Ihg Hotel

“The layover that turned into the best drinks we have had in Florida”

Rafael is the best bartender!! He knows how to make a great margarita from scratch. If you need a drink while visiting ask for him! He knows his way behind the bar!! We were visiting for work and he made our experience well worth the annoying delays we were experiencing

“Thank you Rafael for serving me very well at Tiki bar! you are the best”

Thank you Rafael for serving me very well at Tiki bar! you are the best! happy holidays! Do you want a drink? Rafael is the best at making your favorite drink! visit the best place holiday inn. Happy Merry Christmas Feliz Navidad a todos Dios les bendiga siempre!

“Overall a good stay; however, communication could be better”

My wife and I stayed here for 1 night prior to a stay at Disney World. Overall our short stay was very good. The gentleman that checked us in was warm and welcoming and provided a great explanation of the hotel amenities and exactly how to get to our room. The room was very large and comfortable… more

My wife and I stayed here for 1 night prior to a stay at Disney World. Overall our short stay was very good. The gentleman that checked us in was warm and welcoming and provided a great explanation of the hotel amenities and exactly how to get to our room. The room was very large and comfortable; however, it was showing its age. The furniture was scuffed, plugs did not want to stay in the outlets, and the covering on the desk chair was almost completely peeled/ripped off. That being said, the beds were extremely comfortable and we had a great nights sleep. The only issue we encountered was a billing error where we were charged a parking fee that was supposed to be included in the special rate that we had booked. I didn't notice this error until we returned home and sent a message through the IHG app on 12/20 (this is the contact method that was suggested on the app). The guest service specialist I spoke with advised that a member of the hotel would contact me within 48 hours after reviewing the information I provided. At the time of writing this review (2 weeks later), I still have not heard from the hotel; however, I did notice a credit on my bill today for the error. I really appreciate the hotel resolving this; however, it is a little frustrating that there hasn't been any communication at this time. I realize we just went through the holiday season, but a response within 48 hours should not be set as an expectation if it isn't going to happen. That being said, we will definitely stay here again if we need a place outside of a Disney property to stay the next time we visit.

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“Two week stay Christmas and New Year”

The location of the hotel is excellent for exploring Orlando - this was a major positive!! Some staff were lovely and so helpful and pleasant. We spent very little time at the bar but on NYE we decided to go so the kids could swim at night, the server was so rude and unpleasant we had one drink an… more

The location of the hotel is excellent for exploring Orlando - this was a major positive!! Some staff were lovely and so helpful and pleasant. We spent very little time at the bar but on NYE we decided to go so the kids could swim at night, the server was so rude and unpleasant we had one drink and went to bed. Such a shame to let the facility down - he clearly did not want to be there. Room was ok, very dated decor and cleaning was average at best. Every day I had to ask for coffee or cups for the room to be replenished. The bedside and unit was so dusty I had to clean myself. The view from the room was over a flat roof and carpark, I had hoped due to us staying for 14 nights with kids and having requested a higher floor room we’d perhaps have a better location, one that didn’t flood outside when it rained… Salt grass, longhorns and Bahama Breeze are close by and were brilliant 💙

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