Holiday Inn Resort Orlando - Lake Buena Vista, An Ihg Hotel

“Great hotel and location!”

Me and my partner stayed here from the 28th September to the 6th of October 2024 and we just missed both of the hurricanes , which we were lucky unfortunately others weren’t. Our first thoughts when we stayed here was it was very welcoming ,bright and cheerful the only downfall was the guy at the… more

Me and my partner stayed here from the 28th September to the 6th of October 2024 and we just missed both of the hurricanes , which we were lucky unfortunately others weren’t. Our first thoughts when we stayed here was it was very welcoming ,bright and cheerful the only downfall was the guy at the ticket booth he was very rude and unwelcoming when we told him we couldn’t do what he wanted us to do. This was our holiday and we had planned out everything Disney , universals ect. I didn’t get his name but he gave us a “welcome pack” which is was utterly useless, so if anyone says that on your next trip her politely decline is my recommendation. The hotel room was very nice two massive double beds , a kureg , microwave and nicely sized fridge. The beds were so comfy and duvets (comforter) were also very nice and soft. AC worked wonderful in the Orlando heat and humidity. We got our room cleaned every other day which was very nice. Overall the hotel is very clean. The pool is nicely heated with a great bar in the corner , we did not use the bar but they all looked very friendly with a football game on. We went to Applebee’s twice during our trip and the serves are amazing and well deserving with their tips , always filling up your drinks and making sure your food comes out in time. We went for breakfast buffet and dinner and both was outstandingly great. Overall this hotel was great except the first man we met in the lobby which we thought would dampen the holiday but it did not as we never saw him again after our first day. Would highly recommend this to anyone and will definitely be coming back next year if we are able to!

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“Wonderful stay would stay again”

Just got back from a 16 night stay here. We were really impressed with the hotel and all it had to offer. Our room was clean and housekeeping visited daily. Beds were super comfortable, plenty of fresh towels. The pool was lovely, a great way to relax and cool down from a hot day In the heat. Ther… more

Just got back from a 16 night stay here. We were really impressed with the hotel and all it had to offer. Our room was clean and housekeeping visited daily. Beds were super comfortable, plenty of fresh towels. The pool was lovely, a great way to relax and cool down from a hot day In the heat. There were pool towels available around the pool and a pool bar. We tended to get a drink from the Wendy’s or 7/11 as they were much cheaper and take them to the pool with us. Staff were always friendly and happy to help. The adjoining restaurant Applebee’s was a hit with us, great value hearty meals at a great price!! If you wanted others there’s a variety just over the road including a Walgreens for any essentials. Location was perfect not far from Disney itself. The hotel provided a shuttle but we used Uber or lift as it gave us more flexibility. Would happily stay here again.

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“Good service at Holiday Inn, State Rd, Orlando FL.”

Cathy at the front desk was very polite, knowledgeable and professional. But her young Asian male counterpart was very difficult and lack professionalism. The room was tidy and well clean. Joshua, the chef was very punctual and food was tasteful and enjoyable. The young lady was helpful with … more

Cathy at the front desk was very polite, knowledgeable and professional. But her young Asian male counterpart was very difficult and lack professionalism. The room was tidy and well clean. Joshua, the chef was very punctual and food was tasteful and enjoyable. The young lady was helpful with the breakfast in the morning, ensuring that I am always okay for any services. Overall a pretty good trip. Recommended!!

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“Good hotel, worth staying at despite a small issue.”

We stayed here in September 2024 as a family holiday to Florida and in the main it was good hotel, although we had an issue with items going missing from one of our rooms and the hotel didn't seem to be interested in helping us about it. We had 2 rooms here as there was 5 of us, on arrival after o… more

We stayed here in September 2024 as a family holiday to Florida and in the main it was good hotel, although we had an issue with items going missing from one of our rooms and the hotel didn't seem to be interested in helping us about it. We had 2 rooms here as there was 5 of us, on arrival after our long haul flight we were checked in really quickly and given lots of good information about the bus to Disney/Universal and other bits about the resort. The rooms were really big with 2 queen sized beds which were quite hard although we were more than happy with that, the rooms also had a fridge which was great for keeping snacks and drinks in, also a microwave although we never used it. The housekeeping seemed to happen late in the day although we only really noticed that in the days we were at the pool as by the time we got home from park days the rooms were made up. The pool itself is great, its a good size and it was never busy, we always got 5 loungers together no matter what time we went down, its opened 7am-11pm, there are also towels provided which again was bonus. The bar at the pool was good as well and reasonably priced and the 2 member of staff (sorry forgot their name) were really friendly and service was so quick. The buses to Disney/Universal ran a couple of times a day when we were there although we always went for the earliest one we could to get to the parks for opening times, both the bus drivers we had were very friendly. I would have given this hotel a 5 but for the situation with the missing items taken from our son's room, he had a couple of tshirts in a bag that he bought towards the end of the holiday and they went missing, he spoke to the reception about it and they said they would see what they could do but he never heard anything, when we checked out I asked again about them and was told by Duty Manager (Doris) we will let you know if they turn up, I'm not sure that was a good enough reply but what else could we do on our last day. All in all, I think we would stay at the hotel again because I think the hotel itself, the location and basically everything ticked the boxes we needed from it.

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