Holiday Inn Express & Suites S Lake Buena Vista, An Ihg Hotel

“Fantastic Breakfast Service (Amor)!”

Amor always displays wonderful hospitality and customer service along with a warm & infectious smile. She’s always the same and her demeanor never changes. Her attitude is how service should be everywhere. Please give her a raise or bonus 😁.

“La mejor estadia en holiday inn”

The whole experience of the hotel was incredible. But a special shout out to the breakfast buffet ladys. Those ladys make my day start the best. Theyre happy they enjoying what they do. They make You feel in home with familly. Liliana,paola, marcia y Amor. Mis Dias nompudierin ser mejores sin usted… more

The whole experience of the hotel was incredible. But a special shout out to the breakfast buffet ladys. Those ladys make my day start the best. Theyre happy they enjoying what they do. They make You feel in home with familly. Liliana,paola, marcia y Amor. Mis Dias nompudierin ser mejores sin ustedes!!!!!

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“Family of 4 had a great time at this hotel”

The hotel in general was clean and well taking care of. My family and I stayed for 4 nights and two things I can definitely say is the cafeteria staff were amazing, friendly, helpful and lovely... big shout out to Amor, Lilian, ricardo and Melissa. And our room will always be spotless and on poin… more

The hotel in general was clean and well taking care of. My family and I stayed for 4 nights and two things I can definitely say is the cafeteria staff were amazing, friendly, helpful and lovely... big shout out to Amor, Lilian, ricardo and Melissa. And our room will always be spotless and on point everytime we would come back... I feel bad not knowing the person's name 😕.. but tremendous job. 👌🏽. I'll be staying in this hotel in our next vacation for sure.

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“potential to be a nice family resort if maintained”

While the staff was very friendly, the hotel has several maintenance issues. The hotel/resort must have been quite the destination for families a few years back, but the lack of maintenance actually makes it a bit dangerous. For example, some of the concrete coping tiles along the pool rim and hot … more

While the staff was very friendly, the hotel has several maintenance issues. The hotel/resort must have been quite the destination for families a few years back, but the lack of maintenance actually makes it a bit dangerous. For example, some of the concrete coping tiles along the pool rim and hot tub are very loose and will certainly cause issues if they fall off. The room also has issues with the outlets which make intermittent connection only if you play with the plug and hope it stays - otherwise leaving you with a dead phone or laptop the next morning. The door threshold in the bathroom was also loose making for another potentially dangerous situation. Now about that "pool view" - there isn't one. Maybe if you look sideways thru the tiny window next to the coffee bar - but I would hardly call this a "pool view". Speaking of coffee bar - it's a good thing my wife did not see the roach!!! If I saw this on the first day I would no doubt have looked for another hotel! Breakfast was typical, except for the waffle machine which a lot of hotels have eliminated since the pandemic. It certainly was a welcome surprise. The breakfast staff was very friendly and made it a point to wish us a good day as we left - every day! The front desk staff was also very friendly, though I don't think they cared about the problems reported. The check out staff did tell me the hotel is scheduled for some renovation soon, but dangerous issues need to be corrected immediately! While we could see the potential in this property, I may come again "after" the renovation - if there is one - but will not accept a room type with no view when this is what I booked, and will pack a can of bug spray!

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