Embassy Suites By Hilton Orlando Lake Buena Vista South

“Repeat visit”

This was our fifth stay at this hotel and as usual the service and staff were excellent. We were here for 10 nights. The hotel location is very convenient to Walt Disney World and there’s plenty of restaurants and shopping nearby. Part of our stay the hotel was fully booked and the room selectio… more

This was our fifth stay at this hotel and as usual the service and staff were excellent. We were here for 10 nights. The hotel location is very convenient to Walt Disney World and there’s plenty of restaurants and shopping nearby. Part of our stay the hotel was fully booked and the room selection was somewhat limited. Adriele and Natalie worked to find us a suitable room location. We mentioned while working with them that we were celebrating our recent birthdays with a trip to Disney and in addition to their hard work on the room selection they had a birthday dessert plate sent to the room. What a surprise! Thank you, ladies. The suites are good size and have a larger refrigerator and a safe included (along with the microwave). Outside of housekeeping missing us one day it made for a great stay. Made to order breakfast was delicious. The manager’s reception is great. Snacks were pretty much the same each night but after a long day it ws nice to sit in the AC and have some drinks. We were happy find that the hotel had a reasonable priced menu for dinner. Most night we just ate there since with the complimentary drinks it was less expensive than going out. The sandwiches and pizza that we had were all very good. Fatima and Nicole were the bartenders for the reception and they are hard workers and both very personable. Besides handling the bar, they also took food orders and made sure our food got to us when it was still hot even when it was very busy. All the staff we uncounted were accommodating and pleasant and we could certainly recommend staying here.

less

“Outstanding suites!”

Consistently the best hotel suites to stay in. Impeccable cleanliness, overall excellence in quality of services and the staff exceeds expectations in friendliness. This hotel is exceptional and it is evident management takes great pride maintaining the property and leading the staff. Great stay ev… more

Consistently the best hotel suites to stay in. Impeccable cleanliness, overall excellence in quality of services and the staff exceeds expectations in friendliness. This hotel is exceptional and it is evident management takes great pride maintaining the property and leading the staff. Great stay every time!

less

“The staff is rude! The rooms are noisy, food is horrible”

My title says it all. I have some issues with this property and really don't understand why it has such high ratings. God forbid I decide to ask for water because they don't provide water anywhere.. I asked for water at the front desk and she literally didn't look at me and throws a bottle in my… more

My title says it all. I have some issues with this property and really don't understand why it has such high ratings. God forbid I decide to ask for water because they don't provide water anywhere.. I asked for water at the front desk and she literally didn't look at me and throws a bottle in my hand. lol. Get some water dispensers with filtered water!!!! Blue drop water dispensers, look it up! Buy them! You will have happy guests. This is a human need. Why is there no drinkable water? The sink water tastes like chemicals, I refuse to give my child that water. The coffee in the room and at breakfast is just awful. Probably the worst coffee I have ever tasted and I drink a lot of coffee. The breakfast was frozen food they reheat, it's disgusting. yes it's free but powdered eggs and week old bagels are just not even worth offering. The rooms are loud and you can hear the elevator ding all night long, it kept my daughter up almost every night. The sinks were dirty when we came in, fine, but the bedding was worse. Where are the actual blankets? A thin quilt and some sheets is not a blanket. And the pillows.. my god.. can they be any thinner?? I called to ask for more blankets and pillows and the guy proceeded to tell me that we had them in the closet and when I said we needed more he was SO RUDE!! The staff here hates their jobs, they really don't and shouldn't be in hospitality,

less

“Hilton Can Do Better”

From check-in to check-out I think Hilton needs to have a bit more empathy towards the guests who are escaping the storm. Although we wish we were, we're not here on vacation. For some of us this is not a planned expense. Maybe consider waving the parking fees and pet fees. We spoke with other… more

From check-in to check-out I think Hilton needs to have a bit more empathy towards the guests who are escaping the storm. Although we wish we were, we're not here on vacation. For some of us this is not a planned expense. Maybe consider waving the parking fees and pet fees. We spoke with other evacuees in nearby restaurants. Many hotels lowered their rates for those having to evacuate for Hurricane Milton. For many, this was our home for a few days. We were all worried to what we would return to upon check-out. A little empathy costs nothing. Not a kind word was offered from anyone we encountered (besides guests). Perhaps everyone is "storm weary". I don't know. I just think Embassy Suites could do better during these difficult situations. It's the little things. We're all in this together.

less