Hilton Garden Inn Cleveland Twinsburg

“Solid hotel - nothing will impress you but nothing will disappoint either.”

The hotel was decent overall. No issues with our room, but the bathroom is a little small, no fan, and the toilet struggled to flush even water. The air conditioning is very loud, but for us that's a good thing - we're all used to sleeping with brown noise. The front desk was exceptionally nice. Th… more

The hotel was decent overall. No issues with our room, but the bathroom is a little small, no fan, and the toilet struggled to flush even water. The air conditioning is very loud, but for us that's a good thing - we're all used to sleeping with brown noise. The front desk was exceptionally nice. The elevators are pretty slow and the breakfast buffet leaves quite a bit to be desired considering the price. The location is well centralized and the value is just ok.

less

“Very Good Hotel”

Hilton Garden Inn is one of my favorite places to stop at when traveling. This hotel is conveniently located by interstate 480 and is 20 minutes from Cleveland. There is also a cracker barrel, and a few other restaraunt 2 minutes walking from the hotel on the same street. There is a Starbucks and … more

Hilton Garden Inn is one of my favorite places to stop at when traveling. This hotel is conveniently located by interstate 480 and is 20 minutes from Cleveland. There is also a cracker barrel, and a few other restaraunt 2 minutes walking from the hotel on the same street. There is a Starbucks and a local town a few minutes by car, so the location is very good. The service here was excellent. The staff here are very friendly and the maid service was very good. I really liked the breakfast here and it would be worth it to get the breakfast passes. Here you can either order food with the waiter or come up to the self serve buffet. The buffet was standard hotel breakfast (eggs, sausages, etc.) but the food you can order was much better. I had the omelet and it was very good and I recommend it. I also tried the waffles and toast and they were very good. I also liked how on one day we came at 9:25 and breakfast closes at 9:30 and the waiter didn't close the kitchen and served us. I also liked how when I asked for no onion on the omelet, they were able to accommodate me. A+ for the breakfast in this hotel! Breakfast here is much better than other Hilton Garden Inns. There were also some things I think could have been better. The hotel interior looked like a hotel from the mid-2000s and hence, it looks older. There is a public restroom on the first floor and in the men's room, one of the stalls had a door that could barely close. The room itself was comfortable but the air conditioning unit was very loud and it was distracting to sleep at night. Since I traveled during the summer, if we turned off the AC it got hot quickly. I stayed in a standard, two queen bed unit and the bed closer to the bathroom was too close to the wall. This caused a small inconvenience any time I had to get out of bed. Overall, this is a very good hotel, however there are some things that can be better.

less

“Needs updating!”

The hotel itself is really a two star property (in the state that it is currently in). That said, the staff were very nice/helpful and so I've rounded up to three starts. The main problem with this hotel is that the rooms are very much in need of renovation (I was with a coworker who said the same… more

The hotel itself is really a two star property (in the state that it is currently in). That said, the staff were very nice/helpful and so I've rounded up to three starts. The main problem with this hotel is that the rooms are very much in need of renovation (I was with a coworker who said the same thing), The room was clean, but it was also very rundown -- including a big tear in a couch (that also looked like it needed to be steam cleaned) and other assorted bits of tattiness Also, the heating/cooling system is 20th century (mid-20th century). My room was either freezing or too hot -- despite trying to adjust the temperature (and getting help from staff, but it still didn't work correctly). Finally, the heating/cooling system itself was ridiculously loud. This place was fine for one night, but if I had to stay there longer, I would have found another property. Hopefully Hilton will consider much needed renovations and soon. Please excuse typos.

less

“Customer service gets the stars”

The three stars are for the customer service team of Shauna, Taylor, and David. In order for this hotel to get a direct star or two, they need to upgrade the rooms and reception area. (Maybe a little upholstering.) The breakfast is adequate, but the wait person needs to clarify the menu placed o… more

The three stars are for the customer service team of Shauna, Taylor, and David. In order for this hotel to get a direct star or two, they need to upgrade the rooms and reception area. (Maybe a little upholstering.) The breakfast is adequate, but the wait person needs to clarify the menu placed on the table. If you order from the menu, you no longer qualified for a "free" breakfast. (But, I guess it is not "her" fault when she has to take care of so many tables. All in all, the hotel is close to a few shopping places... so if you can get a taxi or Uber, you can go places.

less