Holiday Inn Express & Suites Tucson Mall, An Ihg Hotel

“Wish we stayed and lived here longer! Doctor's appointments at the Cancer Center.”

My mom and I we have stayed here at the Holiday Inn Express & Suites Tucson Mall many times for doctor's appointments for myself at the Cancer Center. We've ALWAYS had a wonderful tremendous stay. Always love getting Room 206 since that one is our favorite. Room 208 is also good too. We also unders… more

My mom and I we have stayed here at the Holiday Inn Express & Suites Tucson Mall many times for doctor's appointments for myself at the Cancer Center. We've ALWAYS had a wonderful tremendous stay. Always love getting Room 206 since that one is our favorite. Room 208 is also good too. We also understand that if 206 and 208 are not available i.e.: occupied then we are good getting another room, but we definitely make sure to get Room 206 in advance. Xavier and his staff are wonderful and friendly. They really do know my mom and I very well, really do care for us, and seriously are like family to us. They take really good excellent care of my mom and I during our stay checking-up on us, seeing how we are doing and if we need anything. We really enjoy the wonderful comfy beds since they are very much comfortable, and my mom and I we love the pillows. My mom and I we enjoy the kitchenettes. Sunday September 29, 2024, when we arrived at the hotel, I checked-in with Ricky (the new front desk agent) he is such a wonderful person and a hard-working employee. He was so kind, friendly, him and I we had an excellent conversation. My mom and I we had no problems with the room at all. Air Conditioning worked great! The LG Flat-Screen TV worked amazing and had 72 cable TV channels. We did get a really good night's sleep, and we were there at the Cancer Center with plenty of time without any traffic. We always enjoy the continental breakfast, we loved the oatmeal, omelets, cinnamon rolls, pancakes, coffee, and the juices. We truly love the breakfast sections of what they have. It is really delicious! Martha and Laura do an amazing job, they also go above and beyond, they also do care for my mom and I, and they accommodate us very well. Food and Beverage we also give those 15 stars as well. The service is beyond outstanding and every time we enjoy staying here for my appointments, we have seen housekeepers doing an incredible job cleaning and preparing the rooms in advance. Whenever my mom and I we travel a lot, we've stayed at so many hotels in the past in fact, we have seen housekeepers that take their sweet time and not hurrying it up by cleaning the room therefore my family and I we get upset but this Holiday Inn Express & Suites Tucson Mall really knocked this out of the park. What I mean "knocked this out of the park" is they are the BEST housekeepers, hard-working, also above and beyond, friendly, outgoing, kind, patient, and most of all definitely understanding. The housekeepers also take amazing care of my mom and I and they also accommodate us really well. We hope that these housekeepers will stay there for a really long time since they do a marvelous job. Kudos to them! My mom and I we really are IHG members for a few years and we did get the recognition of being members. All employees, especially the front desk supervisor Danitza want to make your visit "once in a lifetime." The staff makes you feel appreciated! Whatever you need during your stay they are on it right away. The maintenance and upkeep of the hotel is definitely 10 stars. We would like to give a special thank you so much to Xavier Macias and his staff for EVERYTHING they have done for us throughout our stay. We love and enjoy the staff very much! Xavier is ALWAYS the best manager in the world! He is so friendly, kind, outgoing, understanding, polite, and always enjoys seeing us whenever we stay here frequently. He also accommodates us very well and we are beyond grateful for what he does for the hotel. Also, a huge thanks to Danitza, Ricky & the front desk team for always giving us a late check-out whenever my appointments get behind schedule. We really appreciate it! The experience is just amazing, and customer service is outstanding and "top-notched".  The IHG "cleanliness" is one of the best! My mom and I we wish we lived and stayed here longer because this is our "to-go" place all the time and we really are familiar with the area very well since it is close to fast-food restaurants, the Cancer Center, and also the Tucson Mall. It's also our first choice when visiting Tucson. Since this was our short stay, we unfortunately didn't use the Fitness Center at all but hopefully when we stay here longer for appointments or if we are planning on attending U of A games, we are definitely planning on using the Fitness Center again, we love the layout the Fitness Room. We definitely recommend this hotel to anyone who is traveling for business or leisure! My mom and I we are starting to miss you guys a lot, but we will definitely be coming back again soon! We will never forget on how much you guys have done an awesome job providing excellent service to us and we appreciate you all! You guys are simply the BEST! :) We are looking forward to our stay in 2025 and we will certainly be back to visit you guys.

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