Holiday Inn Express & Suites Atlanta - Tucker Northlake, An Ihg Hotel

“CONVENIENT, CLEAN, and Must Meet the CHEF”

When I think of Holiday inn, I used to always think of motel. This is nowhere near a motel. I really loved and enjoyed my stay here. July 18-23, 2022. When you stay somewhere, you want first and foremost to experience a welcoming, wonderful customer service experience. Well, I must say with a smile… more

When I think of Holiday inn, I used to always think of motel. This is nowhere near a motel. I really loved and enjoyed my stay here. July 18-23, 2022. When you stay somewhere, you want first and foremost to experience a welcoming, wonderful customer service experience. Well, I must say with a smile on my face, I received that every single day of my stay. Gerald greeted me and my mom EVERY morning with a warm, welcoming, respectful, polite, professional, and pleasing attitude, smile, and awesome customer service. The rest of the staff did the same. My room was clean and comfortable aside from the towels having hair on them. The toilet seemed as though it was going to detach and throw me to the floor. They promptly sent the maintenance man to try to fix it after I reported it. He did his best. Shortly after, it still moved but not as bad as it did at first. The dark out curtains wouldn't stay closed. But these were minor things that did not ruin my stay. The problem is people have no respect for other people anymore. This is a COMPLETE, NONSMOKING HOTEL and these people smoke this garbage marijuana in the hotel and had the whole fifth floor wreaking of marijuana. It stunk so bad the first two days, but the hotel finally got it under control. I did not get to enjoy the pool and the mini workout equipment they had. The TV had tons of channels. Although I refuse to pay for cable, I got to watch a few shows that I had never seen. During a thunderstorm, they do not have strong cable or internet signals. They went out often during that time. Our room was spacious, our tub was clean, and I really liked the room and hotel. They only put two wash cloths in there. It should have been 4 wash cloths, four towels and two hand towels. And OMG!!, Chef Ceasar. He is the Owner of Burger Theory. He is polite, professional, and a doggone Excellent chef! This hotel, unfortunately, does not offer complimentary breakfast, but the chef offers a magnificent breakfast when he is the one cooking. And I had the honor of tasting one of the burgers and fries during an evening of indecisiveness of what to eat. It was sooo good. I met the GM of the hotel on the elevator, unknowing of his status. He asked how my stay was, and I shared a few things with him. Then later found out he was the GM. He was so open to hearing about my concerns and praises of the staff and he thanked me for sharing. All establishments should be like this. I highly recommend this hotel. It is near everything you need; shopping and eating. Stay here!!

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“An OK stay for a day or two.”

We found this property to be fairly clean. Our room (418) was comfortable and very clean. Obviously, these rooms have been renovated fairly recently. The bathroom was on the small side, containing the step in shower, toilet and vanity all in the small space. No shower and toilet privacy as everythi… more

We found this property to be fairly clean. Our room (418) was comfortable and very clean. Obviously, these rooms have been renovated fairly recently. The bathroom was on the small side, containing the step in shower, toilet and vanity all in the small space. No shower and toilet privacy as everything is crammed into the one small area. Within the room is a king bed, small sofa seat, business work area, small refrigerator and microwave and 55” flat screen TV. We never turned on the TV so I have no idea what channels are available. Things that we had difficulties with were somewhat minor but noticeable. Linens supplied in the bathroom were sparse. We had only one hand towel and they do not keep an extra roll of TP in the barroom. If you need an additional roll you must go to the front desk! The breakfast selection was very limited. It seems if they ran out of breakfast items no more were set out. There was no fresh fruit, yogurt was gone within minutes and some days none was set out. No muffins or other pastries were available during our stay. Scrambled eggs, sausage and pre prepared oatmeal were available as well as a couple of dry cereals and juice. What we missed most was fresh fruit, yogurt and pastries. Overall, not a bad stay but parking is limited, only one elevator out of two was working during our stay and that one was extremely slow and overused. I know there are better options in the area around Northlake Mall (a dead or dying mall not worth your effort to visit). Plenty of places to dine out and shopping includes a nearby Target. Good luck and happy travels!

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“This hotel has management problems!!”

We stayed at the hotel for 2 weeks and it was one of the poorest Holiday Inn Express that we have stayed in. The hotel had 6 stories and 5 ice makers, none of which worked. We had to get ice every morning from the breakfast attendant. The room was not serviced several times even though we reques… more

We stayed at the hotel for 2 weeks and it was one of the poorest Holiday Inn Express that we have stayed in. The hotel had 6 stories and 5 ice makers, none of which worked. We had to get ice every morning from the breakfast attendant. The room was not serviced several times even though we requested service everyday. Many times we had to go down to the desk and get fresh towels. The management was definitely absent!! On the positive side, Hei Tucker who was on the front desk was very nice and helpful. I had to print out several documents and the computer would not sync with the printer, so she printed them for me. Also, Marana who made breakfast Mon-Fri was an exceptional employee. She did and excellent job and was always will to help. The breakfast attendant on the weekends was also very efficient and helpful. We had a nice room, but the carpet was stained and needed replacing.

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