Staybridge Suites Tallahassee I-10 East, An Ihg Hotel

“Son's FWC ceremony award”

Me and my wife were there for our son's FWC ceremony and we stayed for 1 night we arrived July 18th we arrived early around 9:20Am , the lady in the front desk her name Shontrel (No longer works there) shift was from 7am to 3pm was her last week, so we politely asked , we know check in is at 4pm ... more

Me and my wife were there for our son's FWC ceremony and we stayed for 1 night we arrived July 18th we arrived early around 9:20Am , the lady in the front desk her name Shontrel (No longer works there) shift was from 7am to 3pm was her last week, so we politely asked , we know check in is at 4pm would you please check if something is available my wife was not feeling well like early check in , she gave us an attitude I'll let you know if something opens up with her rolling her eyes I'll call you. For the record we are senior citizens. So we waited , and waited, drove around and no call, around 1pm approximately called anything available yet she said, no I got your number. Seeing my dear wife felling ill I went to the front desk at 3:30pm spoke to a young lady name Kiarra and told her we been walking around since early in the morning and the lady Shontrel was going to call me, they told me sorry she left at 3pm and your room is ready and you shouldn't had to wait all this time. Thank you Kiarra for your help. I believe every situation is different check in time is check in time but people at the front desk should have more compassion specially if the other spouse is not feeling well. I also want to thank Holly at check out very compassion young lady she apologize also like the other girl Kiarra. I hope this don't happen to other couples traveling and arriving earlier than expected .

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