Beach House Suites By The Don Cesar

“Wonderful stay at the Beach House Suites by The Don Cesar”

We have had a wonderful time at the Beach House Suites. Our room is spacious and comfortable, the location is amazing and the staff is wonderful. We are especially pleased with the shuttle service provided by the Don Cesar: our driver, Raymond , has been extremely helpful and accommodating. Both ... more

We have had a wonderful time at the Beach House Suites. Our room is spacious and comfortable, the location is amazing and the staff is wonderful. We are especially pleased with the shuttle service provided by the Don Cesar: our driver, Raymond , has been extremely helpful and accommodating. Both Raymond and Justin have been stellar ambassadors for the resort. We are already looking forward to our next visit to the Don Cesar!

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“Shuttle service”

Great shuttle service at Don Csear: also made wonderful restaurant recommendations for the area. Thankful for the driver and his quick pick up and delivery: we recommend using the shuttle when staying at Don Csear. This was our first time on the island and we look forward to getting back

“Perfect but there is always that one!!!”

The gentleman registering us upon arrival (Father’s Day) definitely set the bar for excellence high when he personally followed up on his offer of two margaritas after they were made by texting us and walking them out to the outdoor lounge where we were having lunch! Our room was pristine, moder... more

The gentleman registering us upon arrival (Father’s Day) definitely set the bar for excellence high when he personally followed up on his offer of two margaritas after they were made by texting us and walking them out to the outdoor lounge where we were having lunch! Our room was pristine, modern, welcoming and we even had a peak-a-boo view of the Gulf of Mexico! The hotel’s accommodations are very close in proximity from the pool, outdoor lounge and entrance to the beach! The lounge chairs and umbrella on the beach (included in our stay) were ready for us on the sand, under a bright blue sky! If only the pool area was maintained and overseen like the rest of the establishment, this rating would have been a 5 star! The attendant filed his nails, played w his phone while guest members left the pool area to go onto the beach leaving their towels (and some personal items) on the lounges which of course, had the much needed umbrellas. If the towel table was located by the gate to the beach and the guests asked to return their towels to the ‘dirty bin’ it would have freed up umbrellas and chairs for those of us who were hoping for one to be available. The waitress who worked incredibly hard with a smile and kind words was amazing. The lazy towel attendant was an insult to all the other employees who were extremely professional. Even the shuttle was always available and drivers friendly!

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“Not a “luxury” resort, but good 3-star beach motel for a lowered price than we paid”

If you’re looking for a “luxury” 4-star resort, this isn’t it. Lower your expectations and expect a beach motel/inn that has renovated rooms. For the price, there should be a better description of what you’re actually getting. There are many great aspects of this beach motel, but the prices they ... more

If you’re looking for a “luxury” 4-star resort, this isn’t it. Lower your expectations and expect a beach motel/inn that has renovated rooms. For the price, there should be a better description of what you’re actually getting. There are many great aspects of this beach motel, but the prices they charge for what they offer don’t match (they charged us $600-700 per night and this is worth $200-300 at best). We traveled here for a family staycation and stayed in the family suite. Our room was spacious and had a bunk bed bedroom for the kids plus a great view of the beach. Pros: Spacious room, beautiful private beach, pool and outdoor area is well kept, pool and outdoor area not very busy, good drinks by pool, great view from the room, all rooms have balconies (most are spacious but ours was very small since we opted for a bigger room), kitchenette in rooms, towels are comfortable, beds comfortable, nice front desk staff, you can walk to a Publix/chickfila/starbucks nearby and there’s a few restaurants kind of in walking distance if it wasn’t summer, shuttle service can take you within a mile of the hotel they said but we didn’t use it, and being able to use the amenities at the Don Cesar is a nice plus. Great place to bring kids since rooms are more spacious and there’s the kitchenettes. Cons: Advertised as a luxury 4-star resort and it is far from that. No real lobby area like large hotels have just a check in desk with small shop similar to a motel. Elevators not air conditioned and didn’t work briefly one of the days. Parking is an extra $28 per day. Some of the housekeeping staff doesn’t clean unless you ask them too even though they’re supposed to and when they do they do a lackluster job. Plus when you ask they act like it’s an inconvenience when it’s supposed to be one of the main things you pay for. On the first two days we had a wonderful housekeeping lady who was fairly attentive to detail but afterwards we didn’t even have our bed made properly or sheets changed at all during the entire week we stayed, floors were not cleaned, nothing wiped down, and even though we were told to request a time around our children’s nap time they never once came without us having to call first. For the cost of the room, there should be much better service. When talking with the manager there were always excuses like “they do it at random” and “it’s a new girl being trained” when we were told specifically to let them know the times we would like it done and have seen multiple different staff each day in charge of cleaning not just one new person. Overall if we had paid $200-300 per night for our room and would’ve expected it to be more of a 3 star beach motel/inn, it would have been a much better experience. There were a lot of really wonderful things about the property and for the right price we would definitely come back. They just need to improve some of their housekeeping staff members and be more transparent in their advertising.

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