Holiday Inn Express Hotel & Suites Springfield

“Next to the Hammons Field and Close to the Drury University”

Seemed like the only hotel in the vicinity - GREAT LOCATION. Right next to good dinning options. Friendly and accommodating staff (had checked in late and wanted a later than usual checkout - which they let us do). Decent Breakfast Buffet Spread (7am to 10am on weekdays / 7am to 10:30am on weekends… more

Seemed like the only hotel in the vicinity - GREAT LOCATION. Right next to good dinning options. Friendly and accommodating staff (had checked in late and wanted a later than usual checkout - which they let us do). Decent Breakfast Buffet Spread (7am to 10am on weekdays / 7am to 10:30am on weekends). Well kept and neat rooms. * Pool was closed during our stay (not sure if it was due to the weather or because of maintenance work).

less

“Excellent staff at front desk.”

We had stayed here a few weeks ago and had great time.When we were in area decided to stay here again.The desk clerk remembered my name and welcomed me like old friend.The rest of syat was super.I will always stay here when in town.

“Quick Stay”

Nice hotel. Clean. Great beds and sheets! Staff was friendly and courteous. Steak and Shake across the street. Spacious rooms. They have a cute little store to purchase snacks and some different types of medicines.

“Expectation vs. Reality”

The known: Room was clean & had nice decor. Bed was soft, almost to soft where it seemed the head & feet were higher than the center. Everything in my room functioned as it should. Staff (only ever saw front desk) was extremely friendly & as helpful as possible, but there were things that they d… more

The known: Room was clean & had nice decor. Bed was soft, almost to soft where it seemed the head & feet were higher than the center. Everything in my room functioned as it should. Staff (only ever saw front desk) was extremely friendly & as helpful as possible, but there were things that they didn't have, like I asked for a fork (they did have a spoon). No housekeeping services (even upon request from what I heard). Realizing the situation, I asked for a trash bag so I could empty my trash; the front desk staff was appalled that I was going to do it myself & offered to come up to do it for me. Breakfast was to be included, but not provided at all by the hotel (more on that later). Elevators were clunky & slow. By the end of our stay there was only one working ice machine. Doors were propped open into lobby as common areas of hotel did not appear to have A/C. Parking was adequate. Room was quiet. There was no soap/shampoo in room, but was available at front desk upon request. No hairdryer was provided. The backstory: We apparently were the first "convention" since reopening from Covid. The hotel was told months in advance to be prepared, but apparently the management chose to do the ultimate minimum including staffing & repairs to the facility. The Convention Bureau apparently brought breakfast for "us" the last 2 (of 4) days of our stay (kudos to the CB). This is a high end hotel and I'm being generous with 3 stars (because my room was fine). The hotel was not prepared to, nor did it deliver a high end service and left a minimal staff to make due, yet charged full price without delivering on the expectation/promises.

less