State House Inn, Trademark Collection By Wyndham

“They ran out of breakfast!”

Hotel okay. Breakfast a joke. The room at 8am looked like the morning after the night before. They ran out of food. The chef/cook claimed it was because the truck hadn’t arrived with their food delivery. Naive at best to run stocks that low. No-one from the hotel made any attempt to assist with any… more

Hotel okay. Breakfast a joke. The room at 8am looked like the morning after the night before. They ran out of food. The chef/cook claimed it was because the truck hadn’t arrived with their food delivery. Naive at best to run stocks that low. No-one from the hotel made any attempt to assist with anyone appearing in the breakfast room. An acceptable hotel let down by poor service.

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“Gives off the vibe that the owners do not care about this place at all”

Came here to attend the state fair. Now i dont know much about Springfield, but im going to go out on a limb and say the state fair is the most excitement this city gets all year. That said,you would assume all hotels in the area would be fully prepared. Not State House! We arrived at 3 to a lobb… more

Came here to attend the state fair. Now i dont know much about Springfield, but im going to go out on a limb and say the state fair is the most excitement this city gets all year. That said,you would assume all hotels in the area would be fully prepared. Not State House! We arrived at 3 to a lobby full of people. Turns out no one could get a room because they "werent ready". Told to come back in an hour. This was the night of the Motley Crue concert so the majority of people were going to that. The one guy at the desk (i think his name was Sid?) was completely overwhelmed and the longer this went on the people got angrier and angrier. 4pm rolls around and still no rooms. People start yelling that they have had reservations since April and they want their room now (we prepaid our room back in June so i get it). We finally get the room at 530. The room was clean-ish but you could tell it was rushed. Pros: the a/c was amazingly cold and the floor we were on was quiet. Location is very central for getting almost anywhere in the city with minimal effort. Ample parking. Cons: aside from the check in debacle - The room had no soap, no extra toilet paper, not enough towels and one pillow was unusable because it had no pillowcase. I didnt expect it, after our check in experience, but no attention was given to the room for the whole four days we were there. The fitness room was gross and dirty. No cups for the water, TV didnt work, no wipes for the machines. Missing hand weights. Included breakfast was terrible looking and i didnt touch it. And i know this is not the current owners fault but WHY would you build a hotel with ZERO windows facing the capital? What a brain dead decision. I feel bad for the workers because they had to deal with a situation that was not their fault, but next time i attend the state fair i wont be staying here.

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