Residence Inn By Marriott Memphis Southaven

“Great Staff, Room, & Breakfast”

----- ----- Great Staff, Room, & Breakfast - - - - - - - - March, 2024 Visit - - - We visited Santa Rosa Beach for spring break, in March, 2024. We initially planned to drive straight through, on Sunday; then late Friday we realized that and breaking the drive into two days and leaving on Sa… more

----- ----- Great Staff, Room, & Breakfast - - - - - - - - March, 2024 Visit - - - We visited Santa Rosa Beach for spring break, in March, 2024. We initially planned to drive straight through, on Sunday; then late Friday we realized that and breaking the drive into two days and leaving on Saturday would be nicer, so that’s what we did. We left home a little later than planned on Saturday night, and arrived in Memphis / Southaven later than we figured, ~ 1:45am. We were tired and happy to be there, for it was bed time… and as we got situated in our room, the clock changed for daylight saving’s time and we saw, for the first time ever, the clocks on our phones change from 1:59am to 3:00am… … and that quick arrival + check-in was possible (15 min from lobby to in bed) was thanks to Kadarius' friendly and speedy help checking us in. The Residence Inn is located with three other Marriott hotels / properties / brands, all on the same street, aptly named… Sleepy Hollow… hats off to all who made this street name possible! :) In the morning, we slept in enough to still get downstairs for a nice breakfast. While the dog and I enjoyed a morning walk, my wonderful wife made me a plate of biscuits and gravy - so nice! This Residence Inn is similar to so many others, for the style, room, food. The on-site team makes the difference… Ruth, Danielle, Kadarius and the rest of the staff are welcoming and helpful and they run a tight property. We’re glad we stayed here. See you next trip! Thank you, Kadarius, Danielle and Ruth for providing great service on our visit! ----- ----- -----

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“A Tale of a Two Bedroom Suite-Ups and Downs at Room 323”

Nestled in Room 323, a spacious two-bedroom suite, I'm here to share the good and the not-so-good. Let's begin with the good. Despite arriving before check-in time, our request to be close to our friends was graciously accommodated by Ms. Ruth at the front desk. She not only allowed us early acces… more

Nestled in Room 323, a spacious two-bedroom suite, I'm here to share the good and the not-so-good. Let's begin with the good. Despite arriving before check-in time, our request to be close to our friends was graciously accommodated by Ms. Ruth at the front desk. She not only allowed us early access to our rooms but also upgraded us to this generous 2 bedroom suite. The cleanliness of the hotel impressed us, and the staff's friendliness added to the positive vibes. The king and queen beds were blissfully comfortable, and despite the presence of baseball teams, the hotel remained pleasantly quiet. Upon checkout, Ms. Ruth said goodbye and sent us off with a warm farewell. However, there's a less pleasant side to Room 323. An overpowering smell, likely from cooking with strong spices, greeted us upon entering. Unfortunately, most of the windows were broken and couldn't be opened to alleviate the odor. Our attempts to freshen the room with an entire bottle of Febreeze air freshener proved futile, leaving us with the unpleasant scent lingering in our clothes, hair, and even our noses. This smell was not in our friends’ room nor was it in the hallways- only in our room. Additionally, one of the closet doors seemed to be off its track, making it difficult to slide. The iron didn’t work. The front of the refrigerator was visibly damaged with numerous dents. Unlike the other rooms, our "upgraded" suite featured a small loveseat and a stained chair instead of a spacious L-shaped couch. The fireplace in the living room was a nice touch, but its placement on an angled wall behind a small TV on a nightstand seemed a bit odd. The tiny TV in the bigger bedroom was placed on a wall with no way to tilt it. Great for the person sleeping on one side-not so great for the person nearer to the bathroom. Furthermore, the overall lighting in the suite was dim, creating a somewhat subdued ambiance. So, while Room 323 had its upsides, there were also some downsides that left us with mixed feelings about this so called upgrade.

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