Hilton Garden Inn South Padre Island

“Great hotel, stayed an extra night”

Trip started out with my parents and I going up to our room to find it open, so we didn’t feel comfortable entering because we didn’t know if anyone would be in there. So we go to the front desk and spoke to Joshua. He was very nice and understanding. He explained to us the reason why the door was … more

Trip started out with my parents and I going up to our room to find it open, so we didn’t feel comfortable entering because we didn’t know if anyone would be in there. So we go to the front desk and spoke to Joshua. He was very nice and understanding. He explained to us the reason why the door was open was because a pet had last stayed there so they did a deep clean and were airing out the room. Despite that, he went ahead and gave us another room. It was the same room, but better view since it was the fourth floor so it was definitely an upgrade. We had family staying in the Marriott a few hundred feet down the street, so we went there to hang out and both of our rooms were the best rooms you could get. I can comfortably say the room at the Marriott was bigger, nicer, and better decorated, but the Hilton was less crowded out by the pool so it was quieter. I also believe the bed at the Hilton to be more comfortable than that at the Marriott. And it was just a smaller hotel so easier to navigate. Hilton allows pets and the Marriott doesn’t, that’s why we stayed at the Hilton. Never tried the food at the Hilton, but we had the food at Bar Louie’s at the Marriott multiple nights and it was fantastic. After seeing the food at the Hilton, I’d much rather go to Bar Louie’s and suggest the same for anyone staying at the Hilton. The pool at the Marriott is also much nicer, it’s just really well done and impressive. But it’s also much more crowded and full of kids than at the Hilton. Overall I liked the Marriott more than the Hilton, but they don’t allow pets unless they’re full service animals. And despite my preference, the Hilton was still a fantastic hotel and made for an extremely comfortable half week stay. I’d certainly recommend staying here. Only reason I’m giving it 4 stars is because of the direct comparison I had. If it didn’t exist, I’d give it 5. Amazing hotel and amazing staff, especially Joshua. We liked it so much we decided to extend our stay an extra night. Hope this helps someone!

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“Best overall, family friendly.”

Overall great place for families. The bad. As mentioned by others, this hotel will not honor your Hilton Status. You will only get water the day you arrive. They will not bother with giving you extra water regardless of status for any additional days, you will be charged for extra- where any oth… more

Overall great place for families. The bad. As mentioned by others, this hotel will not honor your Hilton Status. You will only get water the day you arrive. They will not bother with giving you extra water regardless of status for any additional days, you will be charged for extra- where any other Hilton you get two per day. The pool is wonderful but man it’s scrape galore out there. I get it ! we don’t need folks slipping out there, but Please invest in buying extra coating for the pool because literally everyone I met at the pool had scrapes galore. The folks outside controlling the chairs wanted to overcharge me $80 when it’s $40 two chairs and an umbrella. Not cool. There should be pricing advertised. The cleaning ladies and folks at the restaurant were super nice. The ladies in the front - meh but then again , it could be they were having a bad day - so I don’t want to be super judgy! They could use vacay themselves. Matter of fact they should have an employee vacation on the island to learn about the activities available for tourists because everyone I asked was oblivious and lost and had no idea nor suggestions. I know it’s not Miami but come on put someone who has experience at the front desk and not a novice. Everyone acted and seemed liked novices. We had a mishap where luckily Hilton came in clutch but I had to call it in and I don’t think the personally at the hotel knew who to handle th issues. In conclusion, just heed the advice. It’s a Hilton act like a Hilton.

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