Sedona Summit, A Hilton Vacation Club

“Great Stay!”

The Hilton lived up to all of our expectations. We had a 1 bedroom king suite, there were 3 of us, and it was plenty of room. The room was comfortable and very clean! The bed and pillow were comfy, towels were large bath towels and fluffy! We got in around 12:30, our room was ready, we were able t… more

The Hilton lived up to all of our expectations. We had a 1 bedroom king suite, there were 3 of us, and it was plenty of room. The room was comfortable and very clean! The bed and pillow were comfy, towels were large bath towels and fluffy! We got in around 12:30, our room was ready, we were able to check in early, and received water bottles for all us. I did not have any added resort fees and absolutely no push for the timeshare, it wasn't even mentioned at all during our stay. There were newspapers, coffee and water in the lobby. The text system is great, I texted in the morning that we needed extra towels and conditioner, and when we got back everything was there waiting. They texted every day events going on, checking in on the guest, and I was also able to check out via text. The hotel is about 10 minutes from the center of town,5 minutes from a market and restaurants, a quick car ride. Hiking trails are right there, no need to drive anywhere. I know there are plenty of them in Sedona, but you could get to one very easily. It rained one day, so the concierge was very knowledgeable and gave us a list of things to do for the day. The entire staff was very friendly and hospitable. I would definitely stay here again.

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“Good landing pad”

We checked into our property on the first day and learned that our $25/day "resort fees" covered "basic guest internet, DVD rentals, 10% select local area dining, self-parking, video and board game rentals, sports equipment, cultural activities." Of these amenities, basic (very) and self-parking we… more

We checked into our property on the first day and learned that our $25/day "resort fees" covered "basic guest internet, DVD rentals, 10% select local area dining, self-parking, video and board game rentals, sports equipment, cultural activities." Of these amenities, basic (very) and self-parking were all that applied to our visit. We wanted to know about the 10% dining discount, so we were ushered to check in with the concierge, who let us know to receive those discounts, we would need to attend a 90 minute "presentation." We who own timeshare properties know what that means. Not only would we realize the dining discounts, but also be refunded the resort fees. My friend with whom I was traveling didn’t understand fully, but I was ready to just pay the $198 (there is tax on these resort fees!) and be done with it. However, we ended up attending what turned out to be right at 3 hours because the program they were revealing to us sounded intriguing. In the end, I was refunded the fees and we were able to have TWO meals discounted. You see, you had to choose from their limited list of participating restaurants, decide approximately how much you might spend, PREPAY for gift certificates to the restaurant IN $25 increments only and purchase them at the HILTON property! This was not a fluid process and I would NEVER do it again. On top of the hassle with which we began our visit, the room was decently clean except for every drain in the room. The kitchenette sink was not draining, and there was well over an inch of water sitting in the bottom of the supposedly clean dishwasher! We asked for that to be addressed and it was, however, we hand-washed every dish we used. The drains all needed to be cleaned more thoroughly, as they ALL had a brown scum around them and the shower drain had a wad of hair hanging down/through it! This tells me the shower drain had not even been wiped over, let alone cleaned! This property is apparently undergoing renovations, but our room was not one that had been addressed. Maybe that is why there was not as much attention paid to the detailed cleaning. However, the property was very convenient to the attractions/dining/activities of the Sedona area, the grounds were well-taken care of, pools and hot tubs were very nice, laundry facilities was clean and we felt safe staying at this property. It was a good landing pad for our hiking/ exploring/ sight-seeing adventures.

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“Could do better!”

As usual, check-in was easy, but the concierge misrepresented the truth – in this instance insisting that we had new benefits that had to be activated by the agents at the sales center. Not only did we have no benefits that needed to be activated, but the sales agents also informed us that we are … more

As usual, check-in was easy, but the concierge misrepresented the truth – in this instance insisting that we had new benefits that had to be activated by the agents at the sales center. Not only did we have no benefits that needed to be activated, but the sales agents also informed us that we are losing benefits. And the “one-hour” meeting lasted an hour and a half – with three different agents trying to sell us something. Worse than useless! So much for respecting “owners” who have spent many thousands of dollars for “membership.” Despite my supposedly high level of membership, I was assigned to a room adjacent to the area where the resort deposits old refrigerators. On the other side of the unit was a parking lot and dumpster – frequented too early in the mornings buy the garbage truck. While the resort has a few rooms with excellent views, those rooms are rare! Our unit was also just across the wall from the highway and associated noise. Not ideal. My membership supposedly allows me to choose a room (with no guarantee), but one has to know the property to wisely choose a room. My request for a “quiet location” was not sufficient. Inside the unit was clean, comfortable, and functional – mostly. The sink faucet and bathroom faucet both need attention, and the kitchen needs more mixing and storage bowls. The fireplace is for show only – It throws no heat – but the HVAC system is pleasantly quiet – proving that other resorts in the system could do as well. Overall, a decent stay, but for the deceitful practices.

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