Sedona Summit, A Hilton Vacation Club

“Convenient Location, Pleasant Layout and decor”

The resort itself was very convenient to hiking trails, dark skies stargazing, day trips to Cottonwood and more. Though further out of town than other resorts, it still is convenient to restaurants, shopping and more. We were able to put in a request for a unit with a nice view and happy that thi… more

The resort itself was very convenient to hiking trails, dark skies stargazing, day trips to Cottonwood and more. Though further out of town than other resorts, it still is convenient to restaurants, shopping and more. We were able to put in a request for a unit with a nice view and happy that this was fulfilled. We attended the timeshare presentation in order to cancel the $200 resort fees (for what, we weren't really informed). We did not receive this refund until we called later and had this fixed. If we hadn't double-checked this, I doubt we would've received the refund. We expressed our disappointment about this in the phone call. The presentation itself was pleasant enough, with no pressure at all. We just didn't appreciate the need to attend, just to negate the resort fee. We knew going in that we weren't going to purchase more points.

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“The Great, the Good, the Bad, and the Ugly”

First… the GREAT. They greet you with “welcome home” and you instantly feel it! They texted and checked on us during our stay to see how things were going. The GOOD - the balcony and the view (although I wanted a better view, it was unavailable and not offered when booking). The BAD - no regula… more

First… the GREAT. They greet you with “welcome home” and you instantly feel it! They texted and checked on us during our stay to see how things were going. The GOOD - the balcony and the view (although I wanted a better view, it was unavailable and not offered when booking). The BAD - no regular room service, you have to ask them to come get the trash and bring fresh towels. The UGLY - the thermostat will not go lower than 68 - and we like to sleep a little cooler than that, especially after hiking in 100 degree weather! Also, the bed wasn’t the most comfortable and the sheets seemed like a lesser quality than I would have expected… they were actually a little scratchy! For the price, I would not return.

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“BEWARE, THIS IS A TIMESHARE”

The rooms were nice and clean, basically a nice stay for the hotel part but no room services offered. This is my issue, we checked in easily, then was told to meet our concierge which hounded us to go to a time share, after a 5-hour drive and 30 minutes of saying no, we finally agreed so we could g… more

The rooms were nice and clean, basically a nice stay for the hotel part but no room services offered. This is my issue, we checked in easily, then was told to meet our concierge which hounded us to go to a time share, after a 5-hour drive and 30 minutes of saying no, we finally agreed so we could get to our room. We got a $200 meal print out of some kind (we would have paid that anyhow) then charged $40 in case we didn't go to the said time share meeting, really? We showed up and told them that we would not engage in their meetings and that the high-pressure tactics from showing up a bit tired was really un-cool. I will never stay at another Hilton because of this. Of course, they still charged me the $200 which was expected and the $40 to not attend their high-pressure time share. I wish we were told about this prior to our booking. Big fat never again!!!!

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