Doubletree By Hilton Hotel Seattle Airport

“Unique Property”

This property is very unique. It’s got a very “lodge” like feel to it which was quite cozy. There are lots of different wings and buildings, so be sure to ask for detailed directions to your room at check in, or you may get lost. The rooms are a bit dated, but they’re clean and comfortable. The... more

This property is very unique. It’s got a very “lodge” like feel to it which was quite cozy. There are lots of different wings and buildings, so be sure to ask for detailed directions to your room at check in, or you may get lost. The rooms are a bit dated, but they’re clean and comfortable. The outdoor pool and hot tub area is very spacious and well maintained. If you’re taking the hotel shuttle to the airport from the hotel, I suggest going earlier than planned due to the shuttle always being so busy. You may have to wait for the next one.

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“Slightly disappointed”

First let me preface our hotel stay was ok, met our basic needs for the day. They had a nice pool. It was close to the SeaTac airport and offered free shuttle service. We ate dinner in the restaurant before we left. We had just gotten off an amazing Alaskan cruise vacation and needed a pl... more

First let me preface our hotel stay was ok, met our basic needs for the day. They had a nice pool. It was close to the SeaTac airport and offered free shuttle service. We ate dinner in the restaurant before we left. We had just gotten off an amazing Alaskan cruise vacation and needed a place to crash for the day before our night flight home. But we had 3 minor issues during our 8 hr day use hotel stay. I booked 2 separate room reservations on the Dayuse app. One room i requested 2 single beds vs 1 double bed. I was traveling with some friends and the bed was not split as per my reservation request. Was told at check in - none were available. Very disappointed as they were not able to accommodate our request. What ever, we made do for the short time we used the room. Second issue- I purchased a sweatshirt in the gift shop. When asked how much as I didn’t see a price tag- I was quoted $56?? But when I got back to the room, I found a tag on the sweatshirt that said $48. They overcharged me about $8 so when I go back to question why - lady said the tag is wrong and that’s what they rang up as. Sorry but I don’t agree - if item has a price tag, they should honor it and refund the difference- it wasn’t clearly marked correctly so be aware And shame on them for overcharging items in their gift shop. Lastly my biggest complaint was their lack of concern about me and people’s safety. Basically I accidentally tripped and fell and injured my knees. While walking into the entrance of the hotel I tripped on a slight ramp that I obviously didn’t see and fell to my hands and knees hard onto the concrete pavement. I had a backpack on my back and carry on luggage and It was not clearly marked, or flagged as watch your step - so to prevent others from falling. See photo below . When we got to the front desk, the man asked if I needed 911 assistance and basically asked me to fill out an incident report to hotel security. Luckily I didn’t hit my head or require any medical assistance- but seriously someone could be injured. He claimed to have cones up but are often moved. I was slightly disappointed in their lack of customer service or concerns to ensure we had a pleasant overall experience. Or offered anything to compensate for my inconveniences (except 2 extra chocolate chip cookies) Other than that- our stay would have been better.

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