Flamingo Resort

“Labor Day Getaway”

We went for Labor Day Weekend - it’s a nice getaway spot but the crowds took away from the experience. We went back again for a day to pick up something I left in the room and it was a much quieter, less overrun and an overall great experience.

“Nice, but not quite a "resort"”

Overall, we had a pleasant stay but for a property titling itself as a "resort" there are several improvements to suggest to match price to guest experience. Pros: Nice grounds and a lovely pool kept at a comfortable temperature, a hot hotub, a nice variety of events, excellent bedding, delicious… more

Overall, we had a pleasant stay but for a property titling itself as a "resort" there are several improvements to suggest to match price to guest experience. Pros: Nice grounds and a lovely pool kept at a comfortable temperature, a hot hotub, a nice variety of events, excellent bedding, delicious cuisine, relaxing massage at the spa, a fun 50s vibe, and courteous front desk checkin/out staff were the highlights. So why not award the Flamingo Resort and Spa a higher rating? Cons: 1) Needs more service staff, especially, restaurant service staff. There was only one host/waiter/cashier person at breakfast which made for harried service. While we were eventually given coffee at the "coffee station", we were expected to get refills, creamer, water, etc. ourselves. This is fine if you are at a coffee shop or a run of the mill business type hotel, but it is not an expectation for a "resort". While it wasn't the poor lone staff member's fault at breakfast for being over burdened, the suggestion of an 18 to 25% tip was over the top as we felt we deserved at least a 5% tip for all the service we provided ourselves. We realize the Covid pandemic has resulted in less service overall in the hotel industry. However, it's one thing to offer cleaning service on request and quite another to be asked to help yourself to the extent we did at the restaurant. While the avocado toast was delicious, we went out to a nearby diner the next morning where we received infinitely superior table service, with a friendly and attentive waitress who checked on us often and kept our coffee refilled with a smile. Also, every other resort I have visited in and outside of California since the end of the pandemic still offers Bellhop and Concierge service as requested. 2) Abrupt end to Happy Hour offering and major menu change. Happy Hour was shown on the Flamingo Resort's website and on handout the Front desk provided us at check-in as being from 4-6 p.m. We invited another friend from the local area to join us for Happy Hour and imagine our chagrin when we showed up for Happy Hour and were told in so many words, " We're not doing Happy Hour anymore". We later found out at checkout that no one had reported an end to this offering to the Front Desk staff either. Also, while we had checked the dinner menu the day before our stay and were pleased to see several vegetarian, gluten and dairy free options medically necessary to my friend's diet, the menu changed overnight and only one option was left. Advance notice of the hiring of a new chef and menu would have been appreciated. 3) The dated bathroom in the 430 "Classic" room is in need of repair. The bathroom sink was badly cracked (more like shattered) and epoxy had long worn off. Meanwhile the shower handle was extremely stiff and creaky making it tough to turn the water on. While clean, the bathroom is in need of both upgrades and repair to make it more practical and appealing. For example, except for a small hand towel rack and one knob on the back of the door (which was useless as it was too round and slippery to actually hold a damp towel), there was no place to hang full size towels except over the dirty curtain rod. Replacing the knob with a double or triple towel rack on the back of the door or adding a heated towel rack would greatly help as would adding a clothing hook for robes and PJs! Again, these are the touches that distinguish a "resort" from a standard motel/hotel. Overall, the Flamingo has a yesteryear charm, but is in need of both upgrades and service to qualify as a quality resort.

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“Good for short visits...”

Resort good for short visit whether touring the area or enjoying the resort pool. Room was a bit tight making a lengthy stay a challenge. Hotel centrally located making wine tasting, zip lining, and simply enjoying Santa Rosa easy.