Radisson Hotel Santa Maria

“Sadly our nice place to stay has become horrible”

This Radisson has always been our go-to place in Santa Maria. It’s convenient for us and frequently reasonably priced (definitely a premium cost over the Motel 6 and Quality Inn, but reasonable still). We used to have great experiences here. Rooms were clean, staff was friendly and it’s a safe plac… more

This Radisson has always been our go-to place in Santa Maria. It’s convenient for us and frequently reasonably priced (definitely a premium cost over the Motel 6 and Quality Inn, but reasonable still). We used to have great experiences here. Rooms were clean, staff was friendly and it’s a safe place. We were excited when they became a Choice hotel, as we stay with them most frequently when traveling elsewhere. Our stay this weekend may be our last. Staff when we checked in were miserable. When we got to our room, we noticed the floors were more stained than we were used to, but that stuff can happen. When we opened the sofa bed, it was not made and there were no sheets in the room. Called and they were quick to bring them (hand them to my thirteen year old, not put them on the bed). So I was my own housekeeper and found that the mattress on the sofa bed was probably 15 years old and absolutely disgusting. About the same time, I realized our AC wasn’t working. When I called down for that, they said Maintenance was gone for the night but offered a fan. Being somewhat handy, I asked for batteries so that I could be my own maintenance guy and fix the thermostat. That was like pulling teeth, but we got the batteries. After this experience, I began to look around. And it was then I truly realized that our favorite hotel in Santa Maria has really gone to crap. Floors and mattresses were already mentioned. Room is definitely dated, but the wallpaper is peeling in some areas. The sliding screen door to our patio wouldn’t stay on the track and the screen has a 5 inch hole in it. The AC (from another room, as ours stopped working again) was so loud in our room that it woke me when it turned on and off. The pool is beautiful but the hot tub is rather green. When I look at other reviews and see our experience is consistent with that of other guests. I had already spoken to the guest services the night before, three times, and intended to talk with the manager in the morning. When I got to the desk, the manager (front desk manager maybe) was standing at her computer. I walked up in front of her, waited for about a minute and was not even acknowledged. Then I realized that whatever I had to say was likely falling on deaf ears anyway - so I walked out. We do pay a premium when staying at this hotel. For that we got miserable staff, a dirty, very dated room, did our own housekeeping, did our own maintenance and were completely ignored when we departed the next morning. That will be the last time that we pay a premium price for this location.

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