Quality Inn & Suites Silicon Valley

“Good Crash Pad With Sustenance”

Room and board. Dorm life. Efficiency apartment. Those are phrases that could rightly describe staying at this Quality Inn. To you, the reader, those words may sound good or bad, depending on your life experiences. We found our stay quite pleasant, but not luxurious by anyone's imagination. The b... more

Room and board. Dorm life. Efficiency apartment. Those are phrases that could rightly describe staying at this Quality Inn. To you, the reader, those words may sound good or bad, depending on your life experiences. We found our stay quite pleasant, but not luxurious by anyone's imagination. The beds were comfortable. We had a two-bedroom suite, which had a little separate kitchenette; we would like the setup if we return for a multi-night stay. The full-sized refrigerator and microwave would come in handy for meals. The decor is plain and simple, but everything was clean and functional. The included breakfast was a good fuel-up for our day. Nothing was special; there was the waffle-maker and various hot and cold cereals. I would have liked meat or eggs as well, but what was offered was quite adequate. The parking lot is TIGHT. Small spaces, and barely enough of them. Don't expect to find one right near your room. The staff was friendly and helpful; I got the impression that they wanted us to be happy with our stay. The desk attendant went out of his way to get more towels for us. We would be back, if in future we need a budget-friendly home base for the San Jose area. If we want to splurge on luxury, we will go elsewhere.

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“Clean and comfortable, but we did have an issue”

We stayed at this hotel the day before our return home flight. The room was clean, and the bed was comfortable. Breakfast in the morning had a good enough variety for us to have something to eat before we travelled (yogurt, cereal, fruit, waffles, etc.). We did have one concern while we were he... more

We stayed at this hotel the day before our return home flight. The room was clean, and the bed was comfortable. Breakfast in the morning had a good enough variety for us to have something to eat before we travelled (yogurt, cereal, fruit, waffles, etc.). We did have one concern while we were here, and I was disappointed with the response I received from the employee I spoke with at the front desk (I am guessing, but I assume she was the manager's wife). A credit card is required to check in, as is the case with every hotel. We checked in around 4:00 p.m., and I woke up the next morning to emails thanking me for my purchase on my PayPal account from late the night before. I searched the company, and it was in the same area we were staying (keep in mind this is the ONLY place I used my credit card in this city, and we were in town for less than 24 hours). I approached the front desk staff member about it when we were checking out and indicated that I didn't want to accuse anyone of anything but that it was something I thought they should be aware of. She argued with me and became defensive, saying that it "was not possible" that it was anyone from the hotel staff because they "treat their staff like their children, and none of them could do that." I reiterated that I wasn't accusing anyone in particular but that they should look into it. On a side note, I've been struggling to get a refund from PayPal because they say it is similar to my regular purchases on my account (I use my account to order my child's hot lunches at school twice a year from our home country in a different currency—Canadian—and this was a purchase in USD for a thumbnail clipart for a video game in the same city as this hotel). To sum up, we wouldn't stay here again because of this incident.

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