Four Points by Sheraton Richmond Airport

“The Staff Made the Difference”

Our stay was wonderful, made possible by the awesome staff at the front desk. Margaret, Bernard, and Armand were courteous, professional, easy to talk to, and very helpful. Aside from not having a complimentary breakfast, I recommend this hotel to anyone wanting a clean, accessible room with up... more

Our stay was wonderful, made possible by the awesome staff at the front desk. Margaret, Bernard, and Armand were courteous, professional, easy to talk to, and very helpful. Aside from not having a complimentary breakfast, I recommend this hotel to anyone wanting a clean, accessible room with updated amenities.

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“Not for light sleepers”

The rooms were clean and nice. HOWEVER The overall design of the hotel is lots of balconies that overlook interior of the property over the lobby and pool. The result is that sound carries and echoes, as it is currently 3am and there are people on their balconies and I cannot sleep. The people ar... more

The rooms were clean and nice. HOWEVER The overall design of the hotel is lots of balconies that overlook interior of the property over the lobby and pool. The result is that sound carries and echoes, as it is currently 3am and there are people on their balconies and I cannot sleep. The people are not being super loud, it’s just the acoustics. The same with kids at the pool earlier, there’s a sign that says be quiet at the pool but that’s not really going to happen so if you are remote working be aware that you will have much higher than usual noise 24/7 at this hotel.

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“So many maintenance issues; only great for a short stay”

The hotel is great for a shorter stay, anything longer, I would stay somewhere else better. I had a lot of issues with my rooms and had to stay for 12 nights for a worktrip. It's located about a 9 minute drive from the airport, and there is a free airport shuttle you can request from the hotel. ... more

The hotel is great for a shorter stay, anything longer, I would stay somewhere else better. I had a lot of issues with my rooms and had to stay for 12 nights for a worktrip. It's located about a 9 minute drive from the airport, and there is a free airport shuttle you can request from the hotel. I stayed in two different rooms, both king rooms. Upon entering my first room, I was placed on the first floor next to the pool. I had an issue with it because of all of the noise, I tried asking front desk if I could change it but they said the hotel was completely sold out. Luckily the pool closes at 7pm so I was able to get undisturbed shut-eye. Unfortunately the room is right next to the maintenance room, so it got pretty noisy in the mornings. The shower head was broken, it was an unpleasant surprise turning it on because it just spurted out everywhere from the base. I was able to get it fixed the next morning. On the 6th night, upon coming back to the hotel near midnight, the fire alarm starting chirping. How ironic for a room next to the maintenance room, I wonder if they even do routine checks on the fire alarms. :/ I had to go to the front desk again, and since it's past midnight, no maintenance staff were available, understandably. I stated I wouldn't be able to sleep with it constantly chirping and I was able to get a room change. Luckily I was able to get the room directly across, so even though moving all of my stuff past midnight was a pain, it was much easier. Also, the bed was much more comfier than the last room! I think it was a different mattress. The walls are pretty thin. On last two nights, the room next to me was playing loud movies at 1AM, I tried calling on the hotel phone and it didn't work. I had to call using my cell to make a noise complaint, luckily within 30 minutes or so it finally stopped. I'd be aware of housekeeping, I had a colleague have her $100+ left in her room after taking it out of her pockets, and it was gone when she came back. Don't leave out anything valuable. Otherwise, housekeeping was usually prompt with cleaning every other day. Although they skipped one day for some reason, I had to put in a request for the next morning. No free continental breakfast, which is disappointing. They do have a restauraunt on the first floor that serves breakfast, and there is free coffee and tea in the lobby. Staff were very friendly whenever I had to ask them for a request. Since this is an airport hotel, it's further away from downtown, and it's a bit inconvienent jay walking across the street just to get food or to Publix. The staff were very kind and offered me a shuttle ride to Publix instead when I was asking what the best way to walk there was.

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