DoubleTree by Hilton Richmond Airport

“Lil vaca with bf”

was visiting from out of town and they were so nice and clean and comfortable! Only sad part was the pool was out of service but they still provided amenities next door at the holiday Inn and it was fantastic!!

“First and last stay here”

I was in town for a quick weekend and thought this Doubletree would be cool based on other experiences with the brand. They clearly do not have quality control as when I called the front desk to inform them that our lotion, shower gel, and other products were completely empty she stated I could c... more

I was in town for a quick weekend and thought this Doubletree would be cool based on other experiences with the brand. They clearly do not have quality control as when I called the front desk to inform them that our lotion, shower gel, and other products were completely empty she stated I could come downstairs and get it myself…that’s not ideal considering i’m not dressed. When I asked are these things checked her response was, “I’m not hotel housekeeping and not aware of what their quality control is.” How not???? That makes me believe that if they aren’t checking those basic things they most likely aren’t doing thorough cleaning. Since there are other hotels right next door I may try to cancel my reservation and stay the other days somewhere else. I feel like everything in here is dirty now. The closet door was bashed in like someone punched it and the entry way light wouldn’t stay on. Will be taking this one off the list for further stays!!! I gave it three stars bc the hotel restaurant was halfway decent and our waitress was really nice.

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“Some great staff and some vicious staff”

I was prepared to give 5 stars another two nights here, but check out was a nightmare. We needed to be on the 6:00 shuttle to the airport to make our flight. Breakfast began at 6:00. I asked the receptionist if the 6:00 shuttle would be here on time. He said yes. So we ran to the breakfast to gra... more

I was prepared to give 5 stars another two nights here, but check out was a nightmare. We needed to be on the 6:00 shuttle to the airport to make our flight. Breakfast began at 6:00. I asked the receptionist if the 6:00 shuttle would be here on time. He said yes. So we ran to the breakfast to grab coffee and a quick bite at 5:56. The cook came out screaming at us to leave because it was not yet ready. I mean viciously screaming. I already spooned a lump of oatmeal into a bowl as she continued screaming. I quickly ate it and ran to get the shuttle at 6:00. We were outside by 6:00 waiting. The shuttle never arrived. The nasty chef walked by us sneering and blurted “Good morning…… AGAIN “. Not sure why because she never said good morning before. She stormed into the lobby and began complaining about us coming to eat 4 minutes early. She and the receptionist started gossiping about us, unaware that we could hear us. That was completely uncalled for. I don’t think I could ever go back again after that. On a brighter note, Maria, Sherry and Meka were lovely and professional. They loved their guests and their jobs. But all it takes I guess is one nasty person to ruin everything, I’m sorry to say.

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