Hotel Valencia Santana Row

“A truly special experience”

I cannot express in words just how amazing the staff here are, but I’m going to try my best. Earlier tonight I picked up a woman for my first date. I have severe ptsd, and I was panicking. I felt uncomfortable, like bugs were crawling under my skin. And she could tell. She told me she wanted to br… more

I cannot express in words just how amazing the staff here are, but I’m going to try my best. Earlier tonight I picked up a woman for my first date. I have severe ptsd, and I was panicking. I felt uncomfortable, like bugs were crawling under my skin. And she could tell. She told me she wanted to bring me to one of her favorite spots, and we came here. Right away, the staff were extremely friendly, supportive and warm. Within minutes my anxiety completely went away, and my date improved tremendously. As I continued to meet more of the staff, they brought me so much comfort. One of the main topics of conversation was how comforting the staff was, and how we wanted our 2nd, 3rd, 4th dates to be back here. We’re even looking to get a hotel room, and explore Santana row. I wanted to take this time to reference a couple staff who led me to have such a memorable experience. Row, the bartender. She greeted me with a warm smile, was very attentive with my order, and when my nervousness kicked in brought nothing but encouragement my way. Jordy, the bartender. I met him with my date, and he truly made my night special. He retailed us with stories from Columbia, made us laugh quite loudly, and brought a presence that assured us we were in good hands. Kevin. Right away he exuded great authority, but also a real caring for the staff and even more the clients. My date referred to him as the soul of the establishment, reassuring us we were in a place we could trust and enjoy. Another staff said if we wrote a review they would get $50. Let me be clear, both myself and my date plan to spend many thousands of dollars here. It’s become a truly special place for us. I plan on coming back tomorrow even, with my brother, and enjoying the amenities and incredible service I’ve experienced here tonight. To the managers who hopefully are reading this I say this: please give them much more than a mere $50. Not only do they deserve it, but they make this place the incredible experience that I’ve had the pleasure to enjoy tonight. For the first time in months I’ve enjoyed a mindset free from crippling anxiety, and seem to have started a romantic relationship that could bring me happiness for years to come. And while this is a gorgeous place, with delicious drinks, by far the main reason this place has had such a profound effect on me is because of them. I look forward to spending considerable amounts of money here going forward. Because of them. If they are reading this, I want to say, from the bottom of my heart, thank you for one of the most meaningful nights of my life. I hope your bosses value you as much as you deserve.

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“Great Hotel in a Great Location”

Great hotel in a great location. Rooms were spacious and clean. Pool and fitness center were great as well. Staff was super friendly and helpful. Santana Row was centrally located with loads or great shopping, dining and entertainment within walking distance.

“Decent hotel, great location, but not for a business traveler.”

Room was larger than expected. Seems clean. Staff is very friendly. Late night room service. Beds and pillows were good. Lots of outlets in the room. Lots of lighting options for those w light sensitivity. Solid bar for a hotel. Location is a pro and a con. It’s THE most centrally located … more

Room was larger than expected. Seems clean. Staff is very friendly. Late night room service. Beds and pillows were good. Lots of outlets in the room. Lots of lighting options for those w light sensitivity. Solid bar for a hotel. Location is a pro and a con. It’s THE most centrally located hotel to some of the best shopping and restaurants in Santa Clara. Stay here if you want to have a fun overnight to party with friends. Get a streetside room with a balcony. Do NOT stay here if you are here for work and want peace and quiet. Definitely do not get a streetside room. Late night partiers get rowdy right outside the hotel front (weekdays too) and the windows are def not soundproof. Walls are thin so you can hear muffled conversations, TVs playing, footsteps from neighbors (esp from upstairs). For two hours it sounded like someone was picking up and dropping a bowling ball over and over every ten minutes. My immediate neighbor was blasting Christian songs/hymns and praying out loud for 30 mins at 11pm. It was wild.

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“Good location but some issues”

Great location, nice hotel. Unhappy about 2 things: one of my tshirts vanished from my room and I had a hard time asking every day to reception if they had found it... I did not feel staff took it seriously, I had to explain again to a different person every day, they didn't come back to me proacti… more

Great location, nice hotel. Unhappy about 2 things: one of my tshirts vanished from my room and I had a hard time asking every day to reception if they had found it... I did not feel staff took it seriously, I had to explain again to a different person every day, they didn't come back to me proactively.... and I lost a tshirt at the end. Also the first day I could not get the the breakfast menu in the first 20 min I was sitting at the restaurant... had to skip since I was left with no time... different experience the other days where service was normal

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