The Herbert Hotel

“Great Location/Basic bed & bath”

We stayed here for 5 nights for our 30th anniversary trip to San Francisco. We are from Texas so let me say that we were surprised how much hotels cost. We think this hotel is VERY basic but pricey to us. My biggest complaint is there is a constant leak in the tub in room 204. It is a constant dr... more

We stayed here for 5 nights for our 30th anniversary trip to San Francisco. We are from Texas so let me say that we were surprised how much hotels cost. We think this hotel is VERY basic but pricey to us. My biggest complaint is there is a constant leak in the tub in room 204. It is a constant drip that is annoying to listen to but more unacceptable to be wasting water!! I reported it twice and nothing was done. Some of the pictures on the website are misleading. Our room was not as nice as any of the rooms pictured. It was clean and comfortable enough. We had our own bathroom. However, there are no amenities. There are huge bottles of cheap shampoo, conditioner and shower gel. There was a bathroom mat for the floor. I am glad I brought my own toiletries. There was no hair dryer. I had to call the other hotel and asked one to be delivered. Thank goodness they had one!!! But what was very inconvenient is there is NOWHERE to place any bathroom belongings. There is no shelving or counter space. I put our toothbrushes in a paper cup. I had to set up the chair in the room by the bathroom door to place my make-up, brush, hair products, etc. So, if you are male and have little hygiene needs then this is ok for you. It would make all the difference to install a shelf over the toilet or next to the sink. The pictures show shelving, but our room had none. There was a window with an UGLY view of a brick wall and some equipment. Hardly any natural light (once again-nothing like the pics). You get a kettle with one packet of tea. No coffee. In the pictures, they show a lobby that looks functioning with coffee and maybe in use. No one works at this hotel. You let yourself in with a key card. There will be no one at the front desk. You will go to another hotel to check in and get your own towels. No one will clean your room unless you pay. All of those things were made clear before booking so we were fine with that. But it would be nice if they set up a coffee station in the lobby. Otherwise, the lobby is just wasted space. Let me say something good. The employees at the other hotel were friendly and accommodating with any needs. The hotel was clean, convenient and quiet for us. We were hardly in our room, so the location was more important than the "extras". We did NOT hear any late-night partying or noise. The walls are very thin so you can hear a lot. The floors are creaky, so we felt like we needed to be quiet. The biggest plus is the LOCATION! We were so close to the Powell Bart station (which you can take to and from the airport). There is a cable car station there as well. That will take you all the way up the hill to Fisherman's Wharf. Every mode of transportation will stop at Powell. We could take the MUNIS (the bus) or the historic streetcar as well. They have every route that will get you all over the city. We never had any problems finding where we needed to go. We also walked to a few local restaurants in the Union Square area as well. I was very happy how easily we got around. I felt like we were in the center. We felt safe and were overall good with our pick. Just a few things could have made us more comfortable.

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