The Donatello Hotel

“Can't go wrong with a hotel named after a Ninja Turtle”

Amazing property. Spent 2 nights prior to a cruise to Alaska. Great Service, yhe staff was always smiling. clean rooms, comfortable bedding. Can't go wrong here, especially since it is named after a Teenage Mutant Ninja Turtle. Elevators were fast. Filtered water available in the lobby.

“Great hotel to explore SF!”

The hotel is in an excellent location to explore San Francisco. Close to the station with direct line to and from the airport. The rooms are big and beds are comfortable. Reception staff were very friendly and helpful.Would definitely stay again.

“LOVED IT!”

The last time I went to San Francisco, I stayed at The Canterbury and was impressed. The Donatello was as delightful, and more conveniently located near Union Square and Chinatown. The staff is wonderful, and the rooms are spacious. We had a terrace with our room where we sat out and had coffee ... more

The last time I went to San Francisco, I stayed at The Canterbury and was impressed. The Donatello was as delightful, and more conveniently located near Union Square and Chinatown. The staff is wonderful, and the rooms are spacious. We had a terrace with our room where we sat out and had coffee every morning. The restaurant inside the hotel (Zingari) is pricey, but the food was delicious! This will be my go-to place when I return.

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“I felt like I was kicked out the door”

Until my final morning, I would have given the Donatello five stars in every regard, hands down. That changed. The problem I encountered was at check-out. They have a 10am check-out time, which is a little early, but definitely not ridiculous. However, many might expect it to be the more standar... more

Until my final morning, I would have given the Donatello five stars in every regard, hands down. That changed. The problem I encountered was at check-out. They have a 10am check-out time, which is a little early, but definitely not ridiculous. However, many might expect it to be the more standard 11am, as I did. I would suggest they explicitly let guests know, verbally, about the check-out time upon check-in. I did realize early that morning that check-out was 10am. I packed, made a pretty quick trip to their fitness center, and returned to my room no later than 9:50, just enough time to take a quick shower and zip my suitcase. I was already locked out of my room at 9:50: my key card no longer worked. So I had to go down to the lobby, where I was met by attitude and noticeably curt behavior from a previously friendly desk attendant. She had to make a a new room key. I made it back to my room by 9:58, trying my best to hurry. (Of course, it still was before check-out time). At 10:02, housekeeping knocked on my door to get in, even though I had the "do not disturb" marker on the door. In the end I checked out by 10:15. A 15 minute grace period doesn't seem unreasonable. Of course, I would have checked out just on time had I not been locked out of my room. It was a stressful process and I must say left a bad taste in my mouth. Despire it being a really good stay until then, it was enough to make me not wish to stay there on my next trip to San Francisco.

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