Holiday Inn Express San Diego Downtown, An Ihg Hotel

“Great hotel , would recommend”

Lovely hotel with friendly ,helpful staff. Located about 10 mins walk from little Italy. The rooms are really clean , and quite large by UK standards . Loads of options at breakfast , and only small criticism would be a small breakfast room for the size of the hotel. But that's a tiny thing as y… more

Lovely hotel with friendly ,helpful staff. Located about 10 mins walk from little Italy. The rooms are really clean , and quite large by UK standards . Loads of options at breakfast , and only small criticism would be a small breakfast room for the size of the hotel. But that's a tiny thing as you can bring up to lobby level . I would recommend you join IHG rewards as it seems you can get early entry to your room. We arrived at t 9am after our flight , and could have got into our room if we had been IHG members. Unfortunately the booking was in my name , and despite it coming off my husband's credit card , my husband was there , and he's a member of IHG , we couldn't access a room . Others did however. So we felt that was bit of a jobs worth thing. I could sign up , but only after we got into a room . A bit pointless . Our real thanks go to Carmen , she was so helpful, and great sense of humour. You are in the right job for customer service. So thank you . I would not hesitate to recommend this hotel to anyone. Thank you .

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“Friendly staff, nice breakfast”

First night of a 2 week road trip, we stayed here after arriving from UK. The hotel - indeed the whole city - is surprisingly close to the airport and everywhere is fairly easy to find due to a grid road system. It’s a bit confusing on arrival where you have to temporarily park in a small courtyard… more

First night of a 2 week road trip, we stayed here after arriving from UK. The hotel - indeed the whole city - is surprisingly close to the airport and everywhere is fairly easy to find due to a grid road system. It’s a bit confusing on arrival where you have to temporarily park in a small courtyard to check-in (if you want to park with the hotel). The greeting on reception was very friendly. The car parking is a big grubby but well explained. The hotel had a nice vibe and I felt it was clean. The room was a good size and the breakfast (included in the price) was good. It’s a shower walk to Gaslamp Quarter too

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“Got the job done, but won't be back.”

Was a decent experience, but definitely didn't love it, unfortunately. The free breakfast was worth getting up for but some items were hit and miss. The omlets, potatoes, Italian sausages and biscuits and white gravy were good, but the scrambled eggs were rubbery, way over done and the sausage pa… more

Was a decent experience, but definitely didn't love it, unfortunately. The free breakfast was worth getting up for but some items were hit and miss. The omlets, potatoes, Italian sausages and biscuits and white gravy were good, but the scrambled eggs were rubbery, way over done and the sausage patties tasted like microwavables you can get at dollar tree. The muffins were mush and the cinnamon rolls were a strange texture. Over all if you picked your items well, it was a good meal. I paid extra for a room with a view, didn't know my view would be of the large empty lot across the street and the drug addicts that liked to roam around it and pick cigarette buds off the floor for hours at a time. The other side of the hotel had a lovely view of restaurants, downtown skyscrapers, and local nightlife, but my side not so much. So beware you're gambling paying extra for that. The room was neat and tidy when we arrived, everything seemed clean accept for shampoo and conditioner bottles that had product crusted onto the pumps making it hard to use the first night. Housekeeping noticed and cleaned them the next day. However, the door to the bathroom is a sliding door with a good sized gap in it that let you look into the bathroom straight at the toilet as though I was in a public restroom. The bathroom also wouldn't retain any heat during a shower because of it making it a miserable, cold experience getting out every time. The hair dryer provided was weak and didn't get very hot, so drying my hair was also difficult. There was missing chunks of drywall being disguised by curtains over the window as well, and the tv was so ancient that you couldn't play anything off a phone or a laptop on it, so you were stuck with whatever little cable channels they provided. The location was really convenient, it was close to just about everyting we did on our trip cutting costs of uber rides significantly. Over all bedsides the first night we didn't spend much time there so it got the job done, but I could have paid the same amount for an airbnb and gotten a better experience. I wouldn't scream to avoid this hotel at all costs, but I couldn't recommend it for anyone looking to prioritize quality of experience over convenience.

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