Courtyard By Marriott San Francisco Airport

“Great Room. Some Airport Noise To Be Expected.”

This was one of the nicest-looking hotels we stayed on our 10-day trip to California. We actually ate dinner outside our room attached to the courtyard. The room was clean; in fact there was a letter on our table notifying us that carpet cleaning was happening and that the staff would move our thin… more

This was one of the nicest-looking hotels we stayed on our 10-day trip to California. We actually ate dinner outside our room attached to the courtyard. The room was clean; in fact there was a letter on our table notifying us that carpet cleaning was happening and that the staff would move our things off of the floor when they come to do our room. We were a bit worried they were going to come in our room while we were out, or try to come in while we were there, but neither of those happened. I did hear two jet airliners go overhead in the middle of the night, so if noise bothers you, bring earplugs and/or use white noise. You are near-ish the airport, so expect some noise.

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“Overall positive experience”

The staff was friendly and efficient. I don’t know his name, but I want to specifically compliment the cook who brought my food out on Saturday night 6/22 - he was incredibly friendly and after a long day of travel that was appreciated. I had a suite and appreciated the large bedroom and the slidi… more

The staff was friendly and efficient. I don’t know his name, but I want to specifically compliment the cook who brought my food out on Saturday night 6/22 - he was incredibly friendly and after a long day of travel that was appreciated. I had a suite and appreciated the large bedroom and the sliding doors to a small porch off the living area. The bed was comfortable and the setting was surprisingly serene and quiet for a hotel near the airport. A couple of positives- the air conditioning worked well, which is often not the case in hotels, also the mini fridge got drinks very cold, also pretty rare in hotels. The biggest negative in the room was the bathroom that felt very small and cramped. Huge bedroom, very large living area and tiny bathroom The things holding me back from a 5 rating are - I personally found the directions to find the shuttle at the airport to be confusing. Maybe it’s on my, but by simply adding the phrase “go upstairs after collecting your bags” it would have saved me a lot of steps and wasted time. Also, when I did get to the hotel shuttle area and called shortly after another shuttle that just said Courtyard on the side pulled up and I started to get on that one until I verified the address - it was a different Courtyard. - While I was searching for the hotel shuttle on the wrong level, I tried calling the hotel twice and went through the menu, selecting the option to talk to a live person (I think it’s option 3). Both times it did 4 rings then a fast busy. At that point I was really frustrated. Eventually I talked to a live person by pressing zero - I appreciated the fact that they gave me 4 PM late checkout since I had a late evening flight out of SFO. However, I did not appreciate that the Housekeeper knocked on my door twice that morning, once just barging in. Plus, they need to teach the housekeeping staff how to knock appropriately - they were making very short repeated light taps - I can’t really explain it but given that it was a suite and I was in the other room, the first time I was trying to figure out what the sound was when she entered. Sounded like maybe lightly tapping quickly with a keycard. Overall, the friendly helpful staff made up for the issues.

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“Decent rooms, great staff but maybe pass”

Decent hotel and wonderful staff but the rooms had some issues. When we checked in, we were unexpectedly upgraded to a suite. It was a nice thought and the room was spacious and clean. However, there was no room safe (which seems pretty standard for most hotels these days) and the room smelled s… more

Decent hotel and wonderful staff but the rooms had some issues. When we checked in, we were unexpectedly upgraded to a suite. It was a nice thought and the room was spacious and clean. However, there was no room safe (which seems pretty standard for most hotels these days) and the room smelled strongly of weed. We ended up having to switch rooms because the bottom lock was broken and wouldn't lock. The room switch was easy enough, the front desk staff was very accommodating and fast acting. We were moved to a first floor room which was equally clean and thankfully didn't smell of weed. But the room had a slider that opens directly to the parking lot and, again, the door lock on the main room door was broken. We found out we couldn't get out of our room in the morning. A maintenance person came right away to let us out and we checked out shortly after that. The bistro that they have in the lobby was essentially just a coffee stand. We did order dinner there but it was very expensive for average quality food. Again, though, the staff was exceptional. So to sum up, the staff was great, the location was close to the airport with free shuttle service, the outside courtyard was nice, but this hotel does need an upgrade. Many rooms are quite a distance from the elevators and there were repeated issues with the room locks. Safety feels like an issue if you're staying on the ground floor (if that's a concern for you). Decent stay but I probably would choose another hotel if I were to stay in San Fransisco again.

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