Marriott San Antonio Airport

“Downtown easily reached from here… and way cheaper to stay here”

We were in the area for the eclipse and were looking for 2 nights in San Antonio. Decent city centre hotels were just insanely priced, so we decided to stay here. It proved a great decision. The city centre was easily reached by car (about 15 mins), or Uber if you wanted a drink (which would ha... more

We were in the area for the eclipse and were looking for 2 nights in San Antonio. Decent city centre hotels were just insanely priced, so we decided to stay here. It proved a great decision. The city centre was easily reached by car (about 15 mins), or Uber if you wanted a drink (which would have been more than covered by the savings we made). Staff were very good, subject to one exception I will detail later (for the benefit of management). The rooms were a good size and quiet – something unlikely to have been said for those hotels around the river walk area. We did the river walk, as you kind of have to when in San Antonio, and whilst it was good, we said at the time that we were glad we hadn't chosen that as a base, due to the crowds and lively nature of the area. Yes, it was a bit of a pain to have to spend 25 mins travelling back, including getting to the car, but honestly we weren't bothered too much, particularly as the Marriott was a lot more tranquil. The pool was a complete bonus. We knew it had one before booking, but whilst it backed up onto the main access road to the hotels around there, it was still in a nice, sunny spot, and gave us a couple of nice, downtime hours late one afternoon. Normally, we don't eat in hotels as we find the offering over-priced and poor, and the Marriott has many driveable options nearby. They are not easily walkable, despite the relatively short distance, due to the local road network, but the hotel provides a courtesy shuttle, which will also pick you up. However, on our first night, having driven all the way from our previous hotel in Dallas and then from where we watched the eclipse, we decided to eat in, and found it was good quality and reasonably priced. Also, Jaime, who ran the bar and associated food area was excellent. Especially his service and interaction with customers. Having had such good service from Jaime, on our second night, we decided to eat in the restaurant. This could not have been more of a contrast. We spent so long waiting for any form of service, we decided to sack it off and ordered an Uber eats instead. To give you an idea of how bad it was, we waited… and waited… and waited, before deciding to do the Uber eats. But then I still had time to sign up, figure out how it worked, (having never used it before), choose our meals, and then order, all before the waitress even attended to us. When she finally deigned herself to saunter over, we then told her we'd had enough and already ordered from Uber eats. Unsurprisingly, she didn't seem bothered, let alone, offered an apology. Also, again unsurprisingly, if that sort of service was the norm, the restaurant didn't even have that many people in it to rush her off her feet. We have also had another disappointment. With us having to get back to Austin airport we rushed out in the morning without properly checking our bill. (I know, I know – it looked reasonable and so I didn't check it line by line as I was in a rush). When we got home it appears there is an overcharge on our bill of about $10 for an item we didn't have. I've raised it with the hotel, but sadly, 2 weeks later, despite saying they would, they still haven't got back to me. It's a shame about the last 2 issues, because overall we had a good stay and were glad for our trip to San Antonio that we had decided to stay at the Marriott as opposed to a downtown hotel.

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