Homewood Suites By Hilton San Antonio-Northwest

“Our stay at Homewood Suites”

Stayed here for 3 nights. We had 2 rooms booked so my mother could have her own space. Spoke with Michael who made sure the rooms were very close to each other. He and Howie were both very helpful and friendly and even got us in for an early check-in. The Wednesday night social was very nice. … more

Stayed here for 3 nights. We had 2 rooms booked so my mother could have her own space. Spoke with Michael who made sure the rooms were very close to each other. He and Howie were both very helpful and friendly and even got us in for an early check-in. The Wednesday night social was very nice. They had potato soup, salad, cheese and crackers. Breakfast was included and included eggs, bacon/sausage, waffles, cereal, toast/bagels, fruit, oatmeal, juice/coffee. Kept full and clean. We had 2 different maids since we were across the hall from each other - room 321 had a very nice young girl who did not speak English so I couldn't thank her properly but did leave a tip for her. She had extra special touches throughout the room. She made swans out of the wash cloths, a pretty bow on the paper towels and flowers on the toilet paper and kleenex. She also came in and emptied our trash and provided new towels the 2nd night we were there. My mother's room across the hall, had a different maid and she did not clean her room during our stay nor did she provide the extra little touches. The rooms were adequate for our stay providing a kitchen with a full refrigerator, stove, microwave. Living room was nice and had a small table for 2, plenty of closet space and hangers. The bed and pillows were comfortable. We were a little upset when we realized that one of the rooms was a "pet friendly" room when we went to put out the Do Not Disturb sign, we found a Pet Inside sign as well. I feel that only people traveling with pets should stay in this room and it should not be booked for someone without a pet but it was late at night when we noticed and was not about to change rooms then. Also this explained the strong cleaning smell we noticed when entering this room 320. Was nice that there were no fees to park. Convenient to getting on Highway to head to town. Small outdoor pool. The outdoor chairs are very worn and the cushions should be replaced. Only complaints I had were the bathtub filled up with water while you were showering and the tub was not the cleanest.

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“Nice Facility, Musty Room”

Stayed three nights during a getaway. Having the extra space was very nice for a longer stay. Facility was nice, staff was helpful. Room decor and furnishings were dated, but clean. Couches and chairs in the living area were very uncomfortable. Room had a distinct musty smell. We bought air freshe… more

Stayed three nights during a getaway. Having the extra space was very nice for a longer stay. Facility was nice, staff was helpful. Room decor and furnishings were dated, but clean. Couches and chairs in the living area were very uncomfortable. Room had a distinct musty smell. We bought air freshener and sprayed as we left for the day, and that seemed to really help. Breakfast was good, no issues with quality- typical Hilton breakfast.

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