DoubleTree by Hilton Hotel San Antonio Downtown

“Great Hotel when you visit San Antonio!”

I stayed at the Doubletree San Antonio Downtown in my way to El Paso, Texas. Location was great, rooms were old but very clean, the lobby is very nice! The shuttle driver was a very nice guy who gave us tips where to go and was always nice with us, after we had dinner at the Riverwalk, He picked us… more

I stayed at the Doubletree San Antonio Downtown in my way to El Paso, Texas. Location was great, rooms were old but very clean, the lobby is very nice! The shuttle driver was a very nice guy who gave us tips where to go and was always nice with us, after we had dinner at the Riverwalk, He picked us up! Don't remember his name but I guess when I got the Medallia survey by Hilton I did put his name since I am a H Honors Diamond member. He's a great employee!! What makes a hotel is their staff. Kudos to them!!!

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“Warm cookies and good hospitality”

Waited for a room for an hour due to high occupancy. Porsha at the front desk was very overwhelmed but she did a great job under pressure and made sure we still got served with a smile and a warm cookie. Rooms were comfortable for my family of 3. Will be coming back.

“Comfy beds.”

Hotel itself is good. Beds weren't bad. Breakfast was decent. Porsha at the front desk was amazing! She needs a raise or a managers position. No matter what got thrown at her she still smiled and did what she could to make it right. VERY UNSATISFIED with housekeeping.

“Full of hidden fees, charges, and unpleasant surprises”

I’ve stayed with this property quite a few times before, and I’m sad to say it’s loosing it’s luster for me. I left early last time displeased with the place, and I did the same on this latest trip, as well. Virtually every innkeeper within a 3 miles of the river calls themselves “on the River … more

I’ve stayed with this property quite a few times before, and I’m sad to say it’s loosing it’s luster for me. I left early last time displeased with the place, and I did the same on this latest trip, as well. Virtually every innkeeper within a 3 miles of the river calls themselves “on the River Walk.” Let me assure you this property is not on the River Walk, and not within comfortable walking distance. It better serves the government offices, and the nearby college than the River Walk. I picked it based on price, free parking, and room quality and two of those calling cards have slipped away. If I’m going to be forced to pay for parking, as I am today, I’m better off picking a property with similar pricing and park in one of San Antonio’s many convenient municipal garages. In years past the parking here was no-charge, but they have changed that. I’m very sure the amount I was charged was considerably more than what I reserved. I don’t have the proving documents, thus I got stuck with paying for this, but with a commitment to look around and find better next time. The staff was most courteous, and they do have a diner on-site, with a bar. None of the rooms have much of a view as they are too far from anything significant, and they are on the wrong side of the Interstate.. They threatened to charge me an early arrival fee for showing up 2 hours early, but they didn’t. Those fees I consider to be gouging the customer, when it’s obvious they didn’t sell out the night before, and they have left over clean rooms doing nothing. It has a beautiful water feature, and a pool surrounded by an atrium. The lobby is full of glass, and lots of inviting bright light. They also have a well-stocked pantry for late-night snacking needs, but it didn’t have any beer. I’m irritated with the fees, fees, fees, as the room rate is plenty enough for this class of service, and it’s obvious they are looking to nickel and dime the customer into bankruptcy. Increasing the rate once booked is bad business, indeed. And, they didn’t offer me one of their signature cookies upon checking in. Who knows if I’ll be back, but I left there with a sour taste in my mouth for the place. There is SO MUCH competition in the immediate vicinity, it would pay anyone to look around and check all the details before agreeing to stay here. The room and property quality is good enough, but the methods and procedures are certainly less than I expected.

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