Homewood Suites By Hilton Salt Lake City-Downtown

“A Decent Option in SLC”

We spent one night at this hotel following a late arrival into SLC. I generally look to Hilton for my accommodations when traveling and this property was consistent with other Homewoods I have visited. Our room was clean and comfortable. Garage parking was awkward but available. The neighborhood di… more

We spent one night at this hotel following a late arrival into SLC. I generally look to Hilton for my accommodations when traveling and this property was consistent with other Homewoods I have visited. Our room was clean and comfortable. Garage parking was awkward but available. The neighborhood did seem a bit sketchy, but that might have been the mood set by the late arrival. This would have generally been an uneventful stay except for one generally minor thing, but a great big thing in the hospitality business: The staff at their complimentary breakfast area. We were there for only one morning (Labor Day) and 3 people were working. Perhaps it would be better to say 1 (older) woman was working while 2 (younger) people sat in the kitchen chatting. Several serving dishes on the buffet were empty, as was the coffee, with guests milling about waiting for refills. After a solid 10 minutes, I knocked on the kitchen door, and through the window of the door I could see the younger people still chatting. When they didn't acknowledge me, I opened the door slightly and excused myself. The younger female rolled her eyes and said, "Yes?" as if I were inconveniencing her. When I told her there was no more coffee the gentleman said, "Wahhh there is noooo coffeeeee!" In a whining falsetto. When she informed him I was there he set to work making another urn, and of course shortly thereafter the empty dishes were refilled. Not a major issue in the grand scheme of life. But for sure it set the tone of my check out from this facility. Would I stay here again? Maybe. But there are certainly other options to consider.

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“Awful customer service, poorly run hotel”

This is a poorly run Hilton that doesn't live up to Hilton standards. When we checked in at 4pm, there was no one at the front desk so there was a long line. I did not receive my two free waters for being a Hilton Diamond Member so later that night, I asked for them. The front desk person barely lo… more

This is a poorly run Hilton that doesn't live up to Hilton standards. When we checked in at 4pm, there was no one at the front desk so there was a long line. I did not receive my two free waters for being a Hilton Diamond Member so later that night, I asked for them. The front desk person barely looked up and said, "No problem." Just off-putting. The next morning, I went to breakfast at 8:40. They were out of oatmeal, the only thing I would eat there (the eggs and sausage are fake and inedible). I asked the staff if they could make more oatmeal. "We're closing down now" was the response. It's unacceptable. The response from management to my concerns was less than stellar. This and other reviews leads me to believe customer service is not a core priority at this property. Stay elsewhere.

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“Average at best”

Not a horrible stay, but this hotel is showing its age. A couple unimpressive staff interactions. First, right after checking in we noticed the table lamp next to the sofa was in bad shape, the bulb socket had separated from the lamp. We called and the maintenance guy came to get it and said he’d … more

Not a horrible stay, but this hotel is showing its age. A couple unimpressive staff interactions. First, right after checking in we noticed the table lamp next to the sofa was in bad shape, the bulb socket had separated from the lamp. We called and the maintenance guy came to get it and said he’d fix it, but after two nights there is no lamp and no replacement. Also, one of the bedside lamps had no light bulb and we noticed there was no paper towel holder nor paper towels in the kitchen. I called the front desk and the rep told me that they no longer had paper towel holders but would bring a roll of paper towels and a light bulb. When he got to the room he said that there were no additional light bulbs in the hotel and we’d get one the next day. We didn’t. We unscrewed one of the light bulbs in the bathroom area and used that. As a former hotel manager, I realize stuff happens, but the lack of follow up really isn’t acceptable. With that being said, this is still a decent property and being downtown within walking distance of restaurants is convenient.

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